kandidatu France

IT Hotline Support Technician

Conseil départemental des Yvelines · Local government

En français : Technicien support hotline

This job in plain words

The job is in the IT department of the Yvelines County Council, in Guyancourt. You are the first contact for staff who have an IT problem.

Open to non-civil servants

Can you apply?

Civil servants and contract staff can apply. The post is open to the grades of Technicien, Technicien principal 2nd class and Technicien principal 1st class. A contract worker may be hired if no civil servant has applied.

Category
Category B (intermediate)
Diploma
Two-year degree (bac+2) · Bac+2/3 in information systems (BTS SIO, BTS SN, BUT Informatique)
Experience
Minimum 2 years of experience
Contract
Civil servants (permanent, by transfer or secondment) and contract staff. For contract staff, contract of up to 3 years, renewable up to a maximum of 6 years.

The profile they want:

  • Know support tools: ITSM, knowledge base, remote access.
  • Listen, rephrase and quickly understand the user's need.
  • Communicate clearly with technical and non-technical people.
  • Rigour, method and a service mindset.
  • Autonomy, responsiveness and discretion.

What you would do

  • Receive, classify and log user requests.
  • Carry out first-level diagnostics and solve incidents.
  • Track tickets until they are resolved.
  • Help users use IT and office tools.
  • Add to the knowledge base and document solutions.

How to apply

Apply on the employer's website, through the offer published on Choisir le Service Public.

Good to know:

  • Category B.
  • Post vacant from 1 December 2026.
  • Remote work not stated in the offer.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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