Your steps to apply
IT Hotline Support Technician
Conseil départemental des Yvelines · Île-de-France · Closes in 22 days
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1 Check the conditions You are here
Civil servants and contract staff can apply. The post is open to the grades of Technicien, Technicien principal 2nd class and Technicien principal 1st class. A contract worker may be hired if no civil servant has applied.
Category: Category B (intermediate)
Diploma: Bac+2/3 in information systems (BTS SIO, BTS SN, BUT Informatique)
Experience: Minimum 2 years of experience
The profile they look for:
- Know support tools: ITSM, knowledge base, remote access.
- Listen, rephrase and quickly understand the user's need.
- Communicate clearly with technical and non-technical people.
- Rigour, method and a service mindset.
- Autonomy, responsiveness and discretion.
2 Résumé and cover letter
A one- or two-page résumé and a short cover letter that takes up the duties of the offer with your examples. If you are a civil servant, you are often asked for your latest status decision (arrêté) and your latest annual review reports.
3 Apply
Deadline: November 20 (Closes in 22 days)
Apply on the employer's website, through the offer published on Choisir le Service Public.
4 Interview and answer
If your application is shortlisted, the employer contacts you for an interview, often with two or three people. Prepare: why this job, your experience close to the duties, and your questions.
Good to know:
- Category B.
- Post vacant from 1 December 2026.
- Remote work not stated in the offer.
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