kandidatu France

Help desk call centre lead

Mairie de Champigny-sur-Marne · Local government

En français : Référent centre d'appels

This job in plain words

You lead the IT help desk call centre of the Champigny-sur-Marne town hall. The job is based at the town hall and serves the 1,200 users of the local authority.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract workers can apply. The open grades are technical assistant and technician, with their senior grades. A person without a civil service competition can be hired directly.

Category
Category C (staff)
Diploma
High school diploma (bac) · Bac to bac+2 in computing, or technician or technical assistant grade.
Experience
A first experience in a user support role is appreciated.
Contract
Civil servants and contract staff. For a contract worker: fixed-term contract of up to 3 years, renewable up to a maximum of 6 years. Full time.

The profile they want:

  • Bac to bac+2 in computing, or technician or technical assistant grade.
  • Good sense of user relations and service quality.
  • Comfortable on the phone and in writing.
  • Good knowledge of Microsoft environments, ITSM tools and IT security rules.
  • Organised, independent, discreet and committed to public service.

What you would do

  • Organise and coordinates the daily work of the call centre.
  • Ensures good quality in phone reception and handling of user requests.
  • Supervises the logging, priority and follow-up of incidents in GLPI.
  • Supports technicians in solving first-level incidents.
  • Tracks activity indicators and suggests improvements.
  • Raises users' awareness of good digital practices.

How to apply

Apply on the employer's website, or send your CV and cover letter to the town hall's recruitment department by email or post.

Documents to send:

  • CV
  • Cover letter

Good to know:

  • Full time, 36h30 per week.
  • 25 days of leave and 9 days of ARTT (reduced working time days).
  • Variable working hours depending on the help desk opening times.
  • Based at the town hall (hôtel de Ville).

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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