Your steps to apply
Help desk call centre lead
Mairie de Champigny-sur-Marne · Île-de-France · Closes in 57 days
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1 Check the conditions You are here
Civil servants (titulaires) and contract workers can apply. The open grades are technical assistant and technician, with their senior grades. A person without a civil service competition can be hired directly.
Category: Category C (staff)
Diploma: Bac to bac+2 in computing, or technician or technical assistant grade.
Experience: A first experience in a user support role is appreciated.
The profile they look for:
- Bac to bac+2 in computing, or technician or technical assistant grade.
- Good sense of user relations and service quality.
- Comfortable on the phone and in writing.
- Good knowledge of Microsoft environments, ITSM tools and IT security rules.
- Organised, independent, discreet and committed to public service.
2 Résumé and cover letter
A one- or two-page résumé and a short cover letter that takes up the duties of the offer with your examples. If you are a civil servant, you are often asked for your latest status decision (arrêté) and your latest annual review reports.
3 Apply
Deadline: December 25 (Closes in 57 days)
Apply on the employer's website, or send your CV and cover letter to the town hall's recruitment department by email or post.
4 Interview and answer
If your application is shortlisted, the employer contacts you for an interview, often with two or three people. Prepare: why this job, your experience close to the duties, and your questions.
Good to know:
- Full time, 36h30 per week.
- 25 days of leave and 9 days of ARTT (reduced working time days).
- Variable working hours depending on the help desk opening times.
- Based at the town hall (hôtel de Ville).
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