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Medical Support Assistant (Advanced) – Specialty Care

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a full-time, permanent Medical Support Assistant (Advanced) job with the Veterans Health Administration at the Minneapolis VA Medical Center in Minneapolis, MN, with 2 vacancies. The job supports Primary Care and Subspecialty Medicine by handling scheduling, phone calls, patient referrals and benefit questions. The work is Monday to Friday, 7:30am to 4:00pm, on-site only, with no telework or travel.

2 vacancies

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
  • Agency employees onlyOnly current employees of the hiring agency.

Other groups listed above may get extra consideration, for example veterans' preference.

You must be a U.S. citizen to apply, although the agency notes that non-citizens may be appointed in limited cases. The announcement says current permanent VA employees and current permanent federal employees of other agencies may also apply.

What you would do

  • Schedule appointments and manage clinic schedules for outpatient clinics.
  • Answer phone calls and help veterans, families and staff with requests.
  • Review consults, waiting lists and recall lists for accuracy and follow-up.
  • Apply VA health benefit rules and scheduling directives to patient requests.
  • Take part in daily team huddles and weekly team meetings on patient care.
  • Balance and assign workload among employees and keep work moving on time.

Do you qualify for GS-6?

With experience: You need one year of experience equivalent to the GS-5 grade level. The experience should show advanced medical terminology, customer service, use of computer systems to enter or find patient records, scheduling medical appointments, and working independently.

With education: A high school diploma, General Education Development (GED) certificate, or a state proficiency certificate meets the basic education requirement.

How to apply well

What to send:

  • Long-form resume or curriculum vitae (CV) with complete details
  • Transcript if you use education to qualify
  • DD-214 if you claim veterans' preference
  • SF-15 if you claim 10-point veterans' preference, with required proof
  • SF-50 if you are a current or former federal employee
  • Disability letter if you apply under Schedule A or claim a VA disability
  • Cover letter, if you choose to include one
  • Separate document answering the knowledge, skills and abilities (KSAs), which the agency highly recommends

How you will be rated: You will be rated on how well you meet the qualifications, using your application, resume, questionnaire answers and online USA Hire assessments. Competencies measured include customer service, teamwork, reading comprehension, reasoning and self-management. Missing information or errors can lead to an ineligible rating or a lower rating, and the agency may run pre-employment reference checks.

Tips for this job:

  • Write your resume with dates and hours per week for each job, since the agency verifies experience.
  • If you are a veteran, claim preference in the questionnaire and upload your DD-214 with your application.
  • Set aside at least 3 hours for the USA Hire assessments, and finish them within the deadline emailed to you.

Good to know before you apply

Schedule: Full-time, Monday through Friday, 7:30am to 4:00pm. Not a virtual position.

Incentives and relocation: This occupational series may be eligible for the Student Loan Repayment Program, up to $40,000 per year and $100,000 in lifetime awards, with a three-year service agreement.

Conditions of employment:

  • U.S. citizenship required
  • Complete all application steps, including the online questionnaire and assessment
  • Online assessment measuring general job competencies
  • Selective Service registration for males born after 12/31/1959
  • Must be proficient in spoken and written English
  • Subject to background and security investigation
  • Online onboarding with acceptable identification; REAL ID rules apply
  • Seasonal influenza vaccination required, or an approved exemption
  • Pre-employment physical examination or evaluation
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$53,931 – $70,110 per year
Pay scale and grade
GS-6 · General Schedule
Location
Minneapolis, Minnesota
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
2
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSY-13104288-27-AM

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