Your steps to apply

Medical Support Assistant (Advanced) – Specialty Care
Veterans Health Administration · Minneapolis, Minnesota · Closes in 3 days

1 Check you can apply
2 Resume and documents
3 Apply on USAJOBS
4 After you apply

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1 Check you can apply You are here

Who can apply: The public, Internal to an agency.

You must be a U.S. citizen to apply, although the agency notes that non-citizens may be appointed in limited cases. The announcement says current permanent VA employees and current permanent federal employees of other agencies may also apply.

Experience: You need one year of experience equivalent to the GS-5 grade level. The experience should show advanced medical terminology, customer service, use of computer systems to enter or find patient records, scheduling medical appointments, and working independently.

Education: A high school diploma, General Education Development (GED) certificate, or a state proficiency certificate meets the basic education requirement.

Experience can be paid or unpaid, volunteer work included: if it matches the duties, it counts. The full rules are in the announcement.

2 Resume and documents

Write a federal resume for this job. For each job you held, give the month and year you started and ended, your hours per week and what you did, using the words of the experience the announcement asks for. Many announcements accept resumes of up to 2 pages: check this one.

Resume ready: dates, hours per week, duties Long-form resume or curriculum vitae (CV) with complete details Transcript if you use education to qualify DD-214 if you claim veterans' preference SF-15 if you claim 10-point veterans' preference, with required proof SF-50 if you are a current or former federal employee Disability letter if you apply under Schedule A or claim a VA disability Cover letter, if you choose to include one Separate document answering the knowledge, skills and abilities (KSAs), which the agency highly recommends

3 Apply on USAJOBS

Closes in 3 days (November 6, until 11:59 p.m. Eastern Time).

You sign in to USAJOBS with a Login.gov account, answer the questionnaire and upload your documents, then you submit. Answer the questionnaire honestly: your resume must show what you claim.

How they rate you: You will be rated on how well you meet the qualifications, using your application, resume, questionnaire answers and online USA Hire assessments. Competencies measured include customer service, teamwork, reading comprehension, reasoning and self-management. Missing information or errors can lead to an ineligible rating or a lower rating, and the agency may run pre-employment reference checks.

Apply on USAJOBS ↗

4 After you apply

In USAJOBS, under Applications, you can see where your application stands: received, reviewed, referred to the hiring manager or not, then selected or not. It can take a few weeks.

For the interview, prepare three examples with the STAR method: the Situation, the Task, what you did (Action) and the Result.

If they choose you: a tentative offer, then a background check, then the final offer with your start date.

Tips for this job:

Write your resume with dates and hours per week for each job, since the agency verifies experience.
If you are a veteran, claim preference in the questionnaire and upload your DD-214 with your application.
Set aside at least 3 hours for the USA Hire assessments, and finish them within the deadline emailed to you.

Kandidatu is an independent website: only the official posting counts. Read it before you apply.