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Advanced Medical Support Assistant – Physical, Medicine and Rehab

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a full-time Advanced Medical Support Assistant job with the Veterans Health Administration at the Minneapolis VA Medical Center in Minnesota. The job supports the Physical Medicine and Rehabilitation (PM&R) Department and the Rehabilitation and Extended Care Department with administrative work for patients. There is 1 vacancy, the work is Monday to Friday days, and it is an on-site job with no telework.

1 vacancy

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Agency employees onlyOnly current employees of the hiring agency.
  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Other groups listed above may get extra consideration, for example veterans' preference.

You must be a U.S. citizen, national, or someone who owes allegiance to the U.S. The clarification says the job is open to current permanent VA employees, current permanent federal employees of other agencies, and all U.S. citizens.

What you would do

  • Answer phones and relay messages to staff and patients
  • Greet and direct patients and visitors
  • Schedule appointments and manage medical consults
  • Follow clinic scheduling rules, such as wait lists and recall reminders
  • Refer urgent medical questions to the health care team
  • Resolve customer complaints and send serious ones to a supervisor

Do you qualify for GS-6?

With experience: For the GS-6 level, you need 1 year of experience equivalent to GS-5 that shows knowledge of medical support assistant work, such as answering phones, scheduling appointments, verifying insurance, or advising clinical staff on admin processes. Paid and unpaid experience, including volunteer work, counts.

With education: You can qualify with a high school diploma, a GED equivalency certificate, or a proficiency certificate from a state or territorial education board. Only education from schools accredited by a U.S. Department of Education recognized accrediting body counts.

How to apply well

What to send:

  • Long-form resume or CV (the 2-page resume rule does not apply)
  • Cover letter, if applicable
  • High school diploma, GED, or proficiency certificate, if using education to qualify
  • Transcript, if using education to qualify
  • DD-214, if claiming veterans' preference
  • SF-15 with proof, if claiming 10-point veterans' preference
  • SF-50, if you are a current or former federal employee
  • Performance appraisal, if applicable
  • VA disability letter, if applicable
  • Written KSA responses on a separate document (highly recommended)

How you will be rated: You are rated on your application, your questionnaire answers, and a USA Hire online assessment that measures skills like customer service, teamwork, reasoning, and reading comprehension. Missing information or documents can lead to an ineligible rating or a lower overall rating.

Tips for this job:

  • Be clear and specific about your experience, because the agency will verify it.
  • Write a separate KSA document answering each KSA listed in the qualifications section.
  • Set aside at least 3 hours to complete the USA Hire assessments, and finish them within the deadline.

Good to know before you apply

Schedule: Full-time, Monday to Friday, 7:30 a.m. to 4:00 p.m.

Incentives and relocation: Relocation and recruitment incentives are not authorized, and permanent change of station (PCS) moving costs are not authorized.

Conditions of employment:

  • Must be a U.S. citizen
  • Complete the online USA Hire assessment
  • Selective Service registration required for males born after 12/31/1959
  • Must be proficient in written and spoken English
  • Background and security investigation
  • Online onboarding with acceptable ID; non-REAL ID driver's licenses are not accepted
  • Seasonal flu vaccination required, or an approved exemption with a face mask
  • Pre-employment physical exam or evaluation
  • 1 or 2-year trial period
  • Excepted Service position; does not confer competitive status

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$53,931 – $70,110 per year
Pay scale and grade
GS-6 · General Schedule
Location
Minneapolis, Minnesota
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Other
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSY-13103992-27-AP

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