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Medical Support Assistant-Rehabilitation & Extended Care Service

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a full-time, permanent Medical Support Assistant job at the St. Cloud VA Health Care System in Minnesota, part of the Veterans Health Administration. The worker is the first point of contact for Veterans and family members in the Rehabilitation & Extended Care Service, mostly doing scheduling and office support. There is 1 vacancy, the job is on-site with no telework, and the hours are set weekdays.

1 vacancy

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

You must be a U.S. citizen to apply. The job is open to the public and to employees of other federal agencies, but current permanent VA employees should apply to announcement CBSY-13104531-27-GPA instead.

What you would do

  • Schedule, cancel, and reschedule patient appointments and consults.
  • Verify and update patient demographics and insurance information.
  • Process health care provider orders and referrals accurately.
  • Answer calls and questions from Veterans, relatives, and service officers.
  • Arrange escort services and transportation for patients.

Do you qualify for GS-3 to GS-5?

With experience: No experience is needed for GS-3. For GS-4, you need one year of experience at the next lower grade level. The announcement does not spell out the experience option for GS-5.

With education: A high school diploma, GED, or state proficiency certificate meets the basic requirement. For GS-4, one year of education above high school can qualify you, and for GS-5, two years can qualify you. You must send transcripts for education, and only degrees from accredited schools count. Foreign education must be evaluated as equivalent to U.S. education.

How to apply well

What to send:

  • Long-form resume or curriculum vitae (CV)
  • Transcript if you use education to qualify
  • DD-214 if you claim veterans' preference
  • SF-15 if you claim 10-point veterans' preference or are a disabled veteran
  • VA disability letter if applicable
  • SF-50 if you are a current or former federal employee
  • Cover letter if applicable
  • Documentation of knowledge, skills, and abilities (KSAs), recommended

How you will be rated: You are rated on how well you meet the qualifications, based on your application, resume, questionnaire, and USA Hire assessments. The competencies tested include customer service, teamwork, reading comprehension, and reasoning. Missing required information can lead to an ineligible rating or a lower score.

Tips for this job:

  • If you use education to qualify, attach an official or unofficial transcript, or the job may not count it.
  • After you submit, watch for the USA Hire assessment link and finish within the deadline it gives.
  • Submit the full application package by 11:59 PM ET on 11/06/2026, since missing documents can hurt your rating.

Good to know before you apply

Schedule: Full-time, Monday to Friday, 8:00 am to 4:30 pm.

Incentives and relocation: Not authorized: relocation or recruitment incentives.

Conditions of employment:

  • U.S. citizenship required
  • Complete the USA Hire online assessment
  • Selective Service registration for males born after 12/31/1959
  • Proficient in written and spoken English
  • Background and security investigation
  • Online onboarding with acceptable ID; non-REAL ID licenses not accepted after May 7, 2025
  • Seasonal flu vaccination required unless an approved exemption applies
  • 1 or 2-year trial period
  • Pre-employment physical exam or evaluation
  • Pre-employment reference checks

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$40,274 – $65,755 per year
Pay scale and grade
GS-3 to GS-5 · General Schedule
Location
Saint Cloud, Minnesota
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSY-13104532-27-GPA

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