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Medical Support Assistant – Inpatient

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a full-time, permanent Medical Support Assistant job on the inpatient unit at the Minneapolis VA Medical Center in Minneapolis, Minnesota, part of the Veterans Health Administration. Medical Support Assistants handle reception, patient records, and appointment scheduling for hospital patients. The schedule includes every other weekend and every other holiday, and there is one vacancy.

1 vacancy

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Agency employees onlyOnly current employees of the hiring agency.
  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Other groups listed above may get extra consideration, for example veterans' preference.

You must be a U.S. citizen to apply. The job is open to the public, and current permanent VA employees and current permanent federal employees of other agencies may also apply. Veterans' preference does not apply to internal or other current federal employees.

What you would do

  • Receive patients, visitors, and staff on the inpatient unit in person, by phone, and by email.
  • Enter patient admissions, transfers, and discharges into computer systems.
  • Schedule inpatient appointments and discharge follow-up appointments.
  • Protect confidential patient information and check identity of unknown visitors.
  • Help create and file medical record documents for patient hospital stays.
  • Keep office equipment working and office supplies stocked.

Do you qualify for GS-3 to GS-5?

With experience: No experience is needed for GS-3. For GS-4 and GS-5, you need one year of creditable experience equivalent to the next lower grade. Paid and unpaid work, including volunteer work, can count.

With education: For GS-3, a high school diploma, a GED, or a state proficiency certificate is enough. For GS-4, one year of education above high school can be used instead of experience. For GS-5, two years of education above high school can be used instead of experience. Education must come from accredited schools recognized by the U.S. Department of Education.

How to apply well

What to send:

  • Long-form resume or curriculum vitae (CV)
  • Transcript if you use education to qualify
  • DD-214 if you claim veterans' preference
  • SF-15 with proof if you claim 10-point veterans' preference
  • SF-50 if you are a current or former federal employee
  • Disability letter if applying under Schedule A or as a VA employee with a disability letter
  • Written answers to the KSAs on a separate document (highly recommended)
  • Cover letter (accepted and may be required)

How you will be rated: You are rated on how well you meet the qualifications, using your application, questionnaire, resume, and USA Hire online assessments. Missing or unclear information, including incomplete documents, can lead to an ineligible rating or a lower overall score.

Tips for this job:

  • For GS-4 and GS-5, write a clear answer to each listed skill (KSA) with specific examples from your work or volunteer history.
  • Set aside at least 3 hours for the USA Hire assessments and finish them within the deadline.
  • If you use education to qualify, attach a transcript from an accredited school.

Good to know before you apply

Schedule: Full-time, 7:30am to 4:00pm. Every other weekend and every other holiday.

Incentives and relocation: This occupational series may be eligible for the Student Loan Repayment Program: up to $40,000 a year and up to $100,000 in lifetime awards, with a three-year service agreement.

Conditions of employment:

  • U.S. citizenship required
  • Complete a USA Hire online assessment
  • Selective Service registration for males born after 12/31/1959
  • Proficiency in written and spoken English
  • Background and security investigation
  • Online onboarding with acceptable ID; driver's licenses must be REAL ID compliant
  • Participate in the seasonal influenza vaccination program
  • Pre-employment physical exam or evaluation
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$38,522 – $62,896 per year
Pay scale and grade
GS-3 to GS-5 · General Schedule
Location
Minneapolis, Minnesota
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSY-13104389-27-AM

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