kandidatu USA

Advanced Medical Support Assistant

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a full-time, permanent Advanced Medical Support Assistant job in the Intake Unit of the Health Administration Section at the VA Connecticut Healthcare System's West Haven campus, part of the Veterans Health Administration. The job covers patient registration, insurance updates, phone calls and appointment scheduling for Veterans. It requires an online assessment and may involve travel of up to 25%.

1 vacancy

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Only U.S. citizens can apply. This hiring uses a hard-to-fill memo that waives veterans' preference, but veterans are encouraged to apply and will be fully considered.

What you would do

  • Support clinics with clinic profile management.
  • Collect and update insurance information from Veterans and family members.
  • Enter Veterans seeking emergency or urgent care and schedule their appointments.
  • Pre-register Veterans at check-in and update patient demographics.
  • Answer phone calls and route requests while following privacy rules.
  • Promote MyHealthyVet registration and kiosk use.

Do you qualify for GS-6?

With experience: You need one year of experience comparable to GS-5 in Federal service. This can include clinic work in a hospital or doctor's office with high-volume scheduling and high-level customer service. You also need six months of clerical, office, customer service or other administrative work.

With education: A high school diploma, GED, or state proficiency certificate is required. Education cannot replace experience at this grade.

Licenses and certifications you need:

  • Valid state driver's license

How to apply well

What to send:

  • Long-form resume or CV that is clear and specific about your experience
  • Transcript if you use education to qualify
  • High school diploma if you use it to qualify
  • Most recent SF-50, no more than one year old, if you are a current or former federal employee

How you will be rated: You will be rated on how well you meet the qualifications, your questionnaire answers, and required USA Hire assessments that measure customer service, flexibility, integrity, teamwork and other skills. Missing required information or documents may result in an ineligible rating.

Tips for this job:

  • Show specific clinic scheduling, customer service and administrative experience with dates and hours in your resume.
  • Set aside at least 3 hours for the USA Hire assessments and complete them within the deadline in your notice.
  • Submit your full application package before 11:59 PM ET on the closing date shown on USAJOBS.

Good to know before you apply

Schedule: Full-time, 40 hours a week, 8:00 am to 4:30 pm Eastern Time.

Incentives and relocation: Recruitment, relocation and sign-on incentives are not authorized for this job.

Conditions of employment:

  • U.S. citizenship required
  • Online USA Hire assessment required
  • Selective Service registration for men born after 12/31/1959
  • Must be proficient in written and spoken English
  • Background and security investigation
  • Pre-employment physical evaluation
  • Seasonal influenza vaccination required
  • Acceptable ID required; non-REAL ID licenses are not accepted
  • 1 or 2-year trial period
  • Physical demands include prolonged standing, bending and lifting moderately heavy items.
  • Travel of up to 25% may be expected

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$53,512 – $69,565 per year
Pay scale and grade
GS-6 · General Schedule
Location
West Haven, Connecticut
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Not Required
Travel
25% or less
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBTD-13104231-27-EIW

More jobs like this