kandidatu USA

Advanced Medical Support Assistant

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

The Advanced Medical Support Assistant job is a full-time, Monday to Friday day-shift role with the Veterans Health Administration in Flagstaff, Arizona. You would handle patient check-in, scheduling, and records for primary care teams and clinics, including community outpatient clinics. It is an advanced-level role with 1 vacancy, and it is not remote.

1 vacancy

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Open to the public, but you must be a U.S. citizen. Non-citizens may be appointed only if it is not possible to recruit qualified citizens.

What you would do

  • Check in patients and update their demographic and insurance information.
  • Maintain appointment schedules for one or more outpatient clinics.
  • Answer and screen phone calls while following privacy rules.
  • Enter health and administrative records into the Computerized Patient Record System.
  • Serve on more than one primary care team or specialty clinic.
  • Process incoming patient secure messages through MyHealthyVet and coordinate with care teams.

Do you qualify for GS-6?

With experience: No experience is required for the basic requirement. To qualify at GS-6, you need 1 year of experience equivalent to GS-5, such as interacting with customers, keeping medical and admin records, verifying patient demographics and insurance, obtaining medical information, and scheduling appointments.

With education: A high school diploma, a GED, or a proficiency certificate from a state or territorial board of education. Education must come from accredited schools recognized by the U.S. Department of Education, and foreign education needs a Certificate of Foreign Equivalency.

How to apply well

What to send:

  • Long-form resume or CV (the 2-page resume rule does not apply)
  • Cover letter, if you choose to include one
  • Transcript, if you qualify through education
  • DD-214 or Statement of Service, if it applies to you
  • SF-50 if you are a current or former federal employee
  • VA disability letter, license, or professional certification, if they apply
  • Proof of high school completion (diploma, transcript, GED, or similar) if selected

How you will be rated: You will be rated on how well you meet the qualifications, based on an online occupational questionnaire and your documents. Missing or incomplete information may result in an ineligible rating or a lower overall rating.

Tips for this job:

  • Describe your experience clearly and specifically with dates and duties, because the agency will verify it.
  • Complete the full online questionnaire and upload all required documents before the 11:59 PM ET closing time shown on the page.
  • Have an acceptable ID ready for onboarding, such as a REAL ID-compliant driver's license, because other state IDs are no longer accepted.

Good to know before you apply

Schedule: Full-time, Monday to Friday, 8:30 am to 5:00 pm.

Incentives and relocation: Recruitment incentive (sign-on bonus) and relocation assistance are not authorized.

Conditions of employment:

  • U.S. citizenship
  • Selective Service registration for males born after 12/31/1959
  • Proficient in written and spoken English
  • Background and security investigation
  • Pre-employment physical evaluation
  • Required seasonal flu vaccination or approved exemption
  • Non-REAL ID state IDs not accepted for onboarding after May 7, 2025
  • 1 or 2-year trial period
  • Moderate lifting of 15 to 44 pounds and walking up to 1 hour

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$50,428 – $65,556 per year
Pay scale and grade
GS-6 · General Schedule
Location
Flagstaff, Arizona
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSX-13103404-27-JP

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