Medical Support Assistant (Office Automation)

What you would do

• Complete request forms for patient orders, blood work, and other requests.
• Schedule patient appointments.
• Greet customers in person or by phone as the first point of contact.
• Do receptionist, recordkeeping, and general clerical work.
• Maintain patient records, both electronic and paper.

Do you qualify for GS-5?

With experience: One year of specialized experience. This means scheduling patient or provider appointments, using office software to enter or retrieve data, and doing receptionist work. The announcement says this experience is typical of the GS-4 level, one grade below this job.

With education: Four years of education above high school from an accredited business, secretarial or technical school, junior college, college, or university. You can also combine education and experience, as long as the total reaches 100 percent using the formula in the announcement. Education from a foreign school must be evaluated by a recognized private organization or receive full U.S. credit. Transcripts are required if you use education.

How to apply well

What to send:

• Resume, two pages or less, showing employer, job title, start and end dates (month and year), hours per week, and duties
• Transcripts, required if you qualify through education
• Most recent performance appraisal, if applicable
• Cover letter (optional)
• Responses to the online questionnaire

How you will be rated: Your full application package (resume, supporting documents, and questionnaire answers) is reviewed to see if you meet the qualifications. Missing information or incomplete packages can lead to an ineligible rating, and inflated qualifications can remove you from consideration.

Tips for this job:

• Keep your resume to two pages or less, and list hours per week for each job.
• Attach your transcripts if you want to use education instead of experience, or your education will not count.
• Re-select any extra documents in the online application, or your application may be marked incomplete.

Good to know before you apply

Schedule: Full-time

Incentives and relocation: A recruitment or relocation incentive may be authorized. Salary negotiation may be available for new federal employees. Student loan repayment may be authorized. Relocation expenses are not reimbursed, and Permanent Change of Station (PCS) costs are not authorized.

Conditions of employment:

• Background check to decide suitability or fitness for federal work
• Personnel Security Investigation required
• Immunization screening required
• Hepatitis B immunization required for jobs with direct patient contact
• Consent to seasonal flu vaccination or a recognized exemption
• Typing test: 40 words per minute on a 5-minute sample with 3 or fewer errors
• 1-year probationary period
• Selective Service registration for men born after December 31, 1959
• Proof of U.S. citizenship required
• Direct deposit of pay required
• Selection may be limited by the DoD referral system for displaced employees

Job details

Salary

$41,143 – $53,486 per year

Pay scale and grade

GS-5 · General Schedule

Location

Offutt AFB, Nebraska

Appointment

Permanent

Work schedule

Full-time

Service

Competitive

Openings

1

Security clearance

Not Required

Travel

Not required

Drug test

Not required

Supervisory

No

Occupation

Medical Support Assistance (0679)

Announcement

HSJW-27-13103298-DHA