kandidatu France

Allô Solidarités Phone Adviser

Département des Yvelines · Local government

En français : Téléconseiller Allô Solidarités

This job in plain words

You answer calls from residents of Yvelines on the single number for appointments on social solidarity topics. The job is based in Mantes-la-Jolie, in a contact centre with dedicated teams, and it is a permanent post.

Open to non-civil servants

Can you apply?

Civil servants and contract agents can apply. The post is open to the rédacteur grades.

Category
Category B (intermediate)
Diploma
High school diploma (bac) · Bac or bac+2 level
Experience
Minimum 2 years, including 1 year of inbound calls or phone customer service
Contract
Civil servants (titulaires, by statutory route) and contract agents on a 12-month fixed-term contract, renewable, which may lead to a permanent contract

The profile they want:

  • At least 2 years of experience, including 1 year with inbound calls.
  • Bac or bac+2 level.
  • Good skills with office tools, internet and a CRM.
  • Good command of French, spelling and grammar.
  • Good listening skills, diplomacy and empathy.
  • Good at handling conflict situations.

What you would do

  • Answer level 1 calls and emails from residents.
  • Inform, advise and direct residents to the right services.
  • Follow the reception procedure and use the knowledge base.
  • Update residents' data in the applications.
  • Report problems and malfunctions to the supervisor.

How to apply

Apply on the employer's website, using the link on the offer page on Choisir le Service Public.

Good to know:

  • Permanent post, category B.
  • Training is given from the start of the job.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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