kandidatu France

Centralised IT Support Technician

Département de Seine-Saint-Denis · Local government

En français : Technicien d'assistance centralisée

This job in plain words

The technician provides close support for level 1 and sometimes level 2 incidents and requests. They run a phone service and log every ticket, as the single entry point for the Département.

Open to non-civil servants

Can you apply?

Open to civil servants (titulaires) and contract staff. The post is open at the grades of technician, senior technician (2nd class) and senior technician (1st class).

Category
Category B (intermediate)
Diploma
Two-year degree (bac+2) · Bac+2 or training for the territorial technicians job family
Experience
At least 2 years in a similar technical unit; service centre experience preferred
Contract
Civil servants (titulaires) and contract staff. Contract of up to 3 years, renewable up to 6 years in total, if no civil servant applies.

The profile they want:

  • Bac+2 level, or training for the territorial technicians job family.
  • At least 2 years of experience in a similar technical unit.
  • Experience in a service centre is preferred.

What you would do

  • Log and handle incidents and requests received by email or phone.
  • Diagnose and answer incidents, or pass them on to level 2 support.
  • Liaise with the teams able to answer level 2 or higher requests.
  • Manage the hardware and software of workstations and keep them running.
  • Manage access to the information system.
  • Install workstations by remote deployment or remote control.

How to apply

Apply on the employer's website, using the application button on the official offer on Choisir le Service Public.

Good to know:

  • Category B post (intermediate level).
  • Post vacant from 1 March 2027.
  • A contract staff member can only be hired if no civil servant applies.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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