kandidatu France

Manager of the managed services centre

Région Île-de-France · Local government

En français : Responsable pilotage du centre de services managés

This job in plain words

This job is to manage the managed services centre of the user support and office IT department at the Île-de-France Region. It is based in Saint-Ouen-sur-Seine, and remote work is possible.

Open to non-civil servants Remote work possible

Can you apply?

Open to civil servants (titulaires) and contract staff. The post is open to the grades of Attaché, Attaché principal and Attaché hors classe.

Category
Category A (executive)
Diploma
Not stated
Contract
Civil servants (titulaires) and contract staff. For a contract worker: contract of up to 3 years, renewable up to 6 years in total.

The profile they want:

  • Know the ethics and integrity rules of public service.
  • Have knowledge of digital services.
  • Analyse risks and issues to find suitable answers.
  • Write professional documents and turn directions into action plans.
  • Show rigour, strong organisation and quick reactions.
  • Keep up with legal changes to anticipate risks.

What you would do

  • Manage the contract with the outsourced service centre provider.
  • Monitor performance goals and user satisfaction.
  • Coordinate teams, the service centre and the providers.
  • Take part in managed services governance and steering committees.
  • Analyse activity to propose continuous improvement actions.
  • Enrich the service catalogue and the knowledge base.

How to apply

Apply on the Île-de-France Region website, in the job offers section, quoting the reference number of the offer.

Documents to send:

  • CV
  • Cover letter

Good to know:

  • Remote work possible with fixed or flexible arrangements.
  • Post vacant from 1 January 2027.
  • A contract worker can be hired if no civil servant application has succeeded.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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