kandidatu France

Customer relations officer

GIP - Renater · State civil service

En français : Chargé de clientèle

This job in plain words

The customer relations officer is the main contact for higher education and research institutions that use the RENATER networks. The job is based in Paris 13th, with remote work possible 1 to 2 days per week.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants (permanent staff, by secondment or placement) and contract staff can apply.

Category
Category B (intermediate)
Diploma
Two-year degree (bac+2) · Bac +2 minimum
Experience
Experienced. Background in customer relations, support or account management, ideally in digital or higher education and research.
Contract
Civil servants (secondment or placement) and contract staff. Contract type: permanent contract (CDI).

The profile they want:

  • Good skills in customer relations, listening and advice.
  • Good writing and organisation skills.
  • Good command of office and collaborative tools (ticketing, CRM).
  • Good people skills and a customer service mindset.
  • Diplomacy, teaching skills and adaptability.
  • Rigour and autonomy in following up files.

What you would do

  • Welcome, listen to and analyse user needs.
  • Advise and propose suitable solutions from the service catalogue.
  • Support the setup and launch of solutions.
  • Monitor customer satisfaction and service quality.
  • Handle client admin tasks: agreements, invoicing, reporting.
  • Help improve services continuously.

How to apply

Apply by email, following the instructions in the offer on Choisir le Service Public.

Documents to send:

  • CV
  • Cover letter

Good to know:

  • Remote work possible 1 to 2 flexible days per week.
  • Occasional travel within France.
  • 25 working days of paid leave and 23 RTT days.
  • Meal vouchers with 60% employer contribution.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

Similar jobs