Your steps to apply
Customer relations officer
GIP - Renater · Île-de-France · no closing date given
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1 Check the conditions You are here
Civil servants (permanent staff, by secondment or placement) and contract staff can apply.
Category: Category B (intermediate)
Diploma: Bac +2 minimum
Experience: Experienced. Background in customer relations, support or account management, ideally in digital or higher education and research.
The profile they look for:
- Good skills in customer relations, listening and advice.
- Good writing and organisation skills.
- Good command of office and collaborative tools (ticketing, CRM).
- Good people skills and a customer service mindset.
- Diplomacy, teaching skills and adaptability.
- Rigour and autonomy in following up files.
2 Résumé and cover letter
A one- or two-page résumé and a short cover letter that takes up the duties of the offer with your examples. If you are a civil servant, you are often asked for your latest status decision (arrêté) and your latest annual review reports.
3 Apply
No deadline given: the offer can be withdrawn at any time, do not wait.
Apply by email, following the instructions in the offer on Choisir le Service Public.
4 Interview and answer
If your application is shortlisted, the employer contacts you for an interview, often with two or three people. Prepare: why this job, your experience close to the duties, and your questions.
Good to know:
- Remote work possible 1 to 2 flexible days per week.
- Occasional travel within France.
- 25 working days of paid leave and 23 RTT days.
- Meal vouchers with 60% employer contribution.
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