kandidatu France

Telephone reception agent

Conseils départementaux · Tourcoing · Local government

En français : Agent d'accueil téléphonique

This job in plain words

You work as a telephone reception agent at the contact centre in Tourcoing. You answer residents by phone and email and direct them to the right Northern France Department services.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract staff. A person who has not passed a civil service exam can be hired directly for this entry-level category C grade.

Category
Category C (staff)
Diploma
Not stated
Contract
Open to civil servants (titulaires) and contract staff. Contract of one year at most, renewable up to 2 years in total, when the post is filled while waiting for a civil servant.

The profile they want:

  • Comfortable with phone contact and serving the public.
  • Good listening skills and able to rephrase requests.
  • Rigorous and organised, able to handle several requests at once.
  • Discreet and respectful of confidentiality rules.
  • Team spirit and a sense of public service.
  • Comfortable with office and communication tools.

What you would do

  • Handle calls and requests received by phone or email.
  • Inform residents about the Department's social services.
  • Identify and sort requests to send people to the right contact.
  • Pass information on to staff at the Maisons Nord Solidarités.
  • Help with the administrative follow-up of the activity.

How to apply

Apply on the employer's website, using the link from the offer on Choisir le Service Public.

Documents to send:

  • CV
  • Cover letter

Good to know:

  • Fully remote post: no in-person reception of the public.
  • Post vacant from 1 January 2027.
  • Category C, administrative assistant grades.
  • Workplace: Tourcoing.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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