Your steps to apply
Telephone reception agent
Conseils départementaux · Tourcoing · Hauts-de-France · Closes in 10 days
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1 Check the conditions You are here
Civil servants (titulaires) and contract staff. A person who has not passed a civil service exam can be hired directly for this entry-level category C grade.
Category: Category C (staff)
The profile they look for:
- Comfortable with phone contact and serving the public.
- Good listening skills and able to rephrase requests.
- Rigorous and organised, able to handle several requests at once.
- Discreet and respectful of confidentiality rules.
- Team spirit and a sense of public service.
- Comfortable with office and communication tools.
2 Résumé and cover letter
A one- or two-page résumé and a short cover letter that takes up the duties of the offer with your examples. If you are a civil servant, you are often asked for your latest status decision (arrêté) and your latest annual review reports.
3 Apply
Deadline: November 11 (Closes in 10 days)
Apply on the employer's website, using the link from the offer on Choisir le Service Public.
4 Interview and answer
If your application is shortlisted, the employer contacts you for an interview, often with two or three people. Prepare: why this job, your experience close to the duties, and your questions.
Good to know:
- Fully remote post: no in-person reception of the public.
- Post vacant from 1 January 2027.
- Category C, administrative assistant grades.
- Workplace: Tourcoing.
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