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Medical Support Assistant (Advanced)

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This full-time job is at the Montevideo VA Health Care System in Minnesota, part of the Veterans Health Administration. The Medical Support Assistant (Advanced) is the first point of contact for Veterans and visitors and oversees daily scheduling for primary and specialty care. The job is day shift, Monday to Friday, with no telework, and the announcement has one vacancy.

1 vacancy; the announcement may also be used to fill additional vacancies

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

This job is open to the public and to employees of other federal agencies. The conditions of employment say you must be a U.S. citizen to apply; current permanent VA employees should apply to announcement CBSY-13106127-27-GPA instead.

What you would do

  • Answer calls and messages from Veterans, families and visitors.
  • Oversee daily scheduling for primary and specialty care clinics.
  • Screen calls and send urgent questions to clinical staff.
  • Enter information into Veterans' electronic medical records.
  • Update Veterans' contact, insurance and other demographic information.
  • Process health care providers' orders accurately and seek clarification when needed.

Do you qualify for GS-6?

With experience: You need one year of experience at the GS-5 level, which is the level needed for this GS-6 job. Examples include answering phones, greeting patients, scheduling appointments and relaying messages to medical staff.

With education: A high school diploma, GED, or state proficiency certificate meets the basic education requirement. A college transcript is also accepted as proof.

How to apply well

What to send:

  • Long-form resume or CV (the 2-page limit does not apply)
  • Cover letter
  • Transcript if you use education to qualify
  • DD-214 if you claim veterans' preference
  • SF-15 if you claim 10-point veterans' preference
  • VA disability letter, if applicable
  • SF-50 if you are a current or former federal employee
  • Recommended: written examples of your knowledge, skills and abilities (KSAs)

How you will be rated: Your application, resume, questionnaire answers and USA Hire online assessments are used to rate you. Missing required information can make you ineligible or lower your rating, and the VA runs reference checks.

Tips for this job:

  • Use a long-form resume or CV that clearly shows your dates and hours for each job, since the VA verifies it.
  • If you use education to qualify, attach your transcript, and attach your DD-214 if you claim veterans' preference.
  • If the USA Hire assessment link arrives after the announcement closes, you have only 48 hours to finish it.

Good to know before you apply

Schedule: Full-time, Monday to Friday, 8:00 am to 4:30 pm. This is not a virtual position.

Incentives and relocation: Relocation and recruitment incentives are not authorized.

Conditions of employment:

  • U.S. citizenship
  • USA Hire online assessment required
  • Selective Service registration for males born after 12/31/1959
  • Proficient in written and spoken English
  • Background and security investigation
  • Online onboarding with acceptable ID; non-REAL ID driver's licenses not accepted after May 7, 2025
  • Seasonal flu vaccination required, or an approved exemption
  • Pre-employment physical exam or evaluation
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$56,383 – $73,297 per year
Pay scale and grade
GS-6 · General Schedule
Location
Montevideo, Minnesota
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSY-13106128-27-GPA

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