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Medical Support Assistant (Advanced)

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a Medical Support Assistant (Advanced) job in Patient Business Services at the Chalmers P. Wylie VA Medical Center in Columbus, Ohio, part of the Veterans Health Administration. The job supports doctors, nurses, and other staff who care for patients, mainly with scheduling and patient access. Telework is available, and there are 2 vacancies.

Telework eligible2 vacancies

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Agency employees onlyOnly current employees of the hiring agency.
  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Other groups listed above may get extra consideration, for example veterans' preference.

You must be a U.S. citizen, national, or someone who owes allegiance to the U.S. The job is open to the public, and also to current permanent staff at the Chalmers P. Wylie Ambulatory Care Center and associated clinics, other federal employees, and current federal employees of the hiring agency.

What you would do

  • Provide specialized administrative support to patients within a coordinated care team.
  • Manage patient access to care across multiple clinics and community resources.
  • Recommend changes to clinic procedures based on administrative guidelines.
  • Use advanced patient systems to support several clinics.
  • Coordinate with the care team to monitor and adjust clinic appointment availability.

Do you qualify for GS-6?

With experience: For the GS-6 level, you need 1 year of experience equal to the GS-5 level. You must also show advanced knowledge of health care scheduling, patient flow, and medical terminology, and the ability to work with many types of clinicians.

With education: A high school diploma, GED, or proficiency certificate, or post-high school education, from accredited schools only. The announcement does not say that education cannot replace experience at this grade.

How to apply well

What to send:

  • Long-form resume or curriculum vitae (CV) with clear details of your experience
  • Transcript, if you use education to qualify
  • SF-50, if you are a current or former federal employee
  • DD-214, if you claim veterans' preference (does not apply to internal or current permanent federal employees)

How you will be rated: You are rated on how well you meet the qualifications, using your application, resume, questionnaire answers, and USA Hire online assessments, which measure customer service, flexibility, integrity, teamwork, reasoning, and other skills. Missing required information can lead to an ineligible rating or a lower score, and reference checks may be done.

Tips for this job:

  • Describe your experience clearly and specifically, since the agency will not assume anything about it.
  • Set aside at least 3 hours for the USA Hire assessments and finish them by the deadline in your notice.
  • Submit your full application by 11:59 PM ET on the closing date, 11/05/2026.

Good to know before you apply

Schedule: Full-time, Monday to Friday, 8:00 am to 4:30 pm.

Incentives and relocation: None. Relocation and recruitment incentives are not authorized, and permanent change of station is not authorized.

Conditions of employment:

  • U.S. citizenship required
  • Online USA Hire assessment required
  • Selective Service registration required for males born after 12/31/1959
  • Must be proficient in written and spoken English
  • Background and security investigation
  • Online onboarding with acceptable ID; driver's licenses that are not REAL ID compliant are not accepted
  • Seasonal flu vaccination required, or an approved exemption
  • 1 or 2-year trial period
  • Excepted Service job with no competitive status

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$51,747 – $67,271 per year
Pay scale and grade
GS-6 · General Schedule
Location
Columbus, Ohio
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
2
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSR-13102028-27-NS

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