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Medical Support Assistant (Advanced)

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

The VA Northeast Ohio Healthcare System in Cleveland, Ohio is hiring one Medical Support Assistant (Advanced) for the Community Care Service's Referral Coordination Team. This is a permanent, full-time Monday to Friday day job in the excepted service, which means the agency sets its own hiring rules. Applicants must pass an online USA Hire assessment, and telework is available on an ad-hoc basis.

Telework eligible1 vacancy

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • VeteransPeople who served on active duty and left under honorable conditions, through the veterans' hiring authorities (VEOA, VRA, 30% disabled veterans).
  • Federal employees (competitive service)Current or former federal employees with competitive status (career or career-conditional).
  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
  • Federal employees (excepted service)Current federal employees in the excepted service; the announcement says which agencies count.
  • Agency employees onlyOnly current employees of the hiring agency.

Other groups listed above may get extra consideration, for example veterans' preference.

This job is open to the public, but you must be a U.S. citizen. Veterans and certain family members may claim veterans' preference, but it does not apply to current permanent federal employees.

What you would do

  • Schedule referrals within Specialty Care
  • Review clinic use reports with the patient care team
  • Notify patients of appointments and track follow-up care
  • Check pre-appointment needs such as X-rays and lab work
  • Communicate with patients, providers and outside medical facilities
  • Keep patient information confidential

Do you qualify for GS-6?

With experience: You need one year of experience equivalent to the next lower grade below GS-6. The announcement also expects advanced knowledge of health care scheduling, referrals, follow-up care and medical terminology, and two years of specialty medicine scheduling is preferred.

With education: A high school diploma, GED or state proficiency certificate can qualify. Education from outside the U.S. must be judged equivalent to a U.S. program by an outside evaluator, and a transcript is required if you use education.

How to apply well

What to send:

  • Resume listing previous jobs with month and year
  • Transcript if you use education to qualify
  • Certificate of Foreign Equivalency if you use foreign education
  • DD-214 if you claim veterans' preference
  • SF-15 if you claim 10-point veterans' preference
  • SF-50 if you are a current or former federal employee

How you will be rated: You will be rated on how well you meet the qualifications, your questionnaire answers, and your USA Hire assessment results. Your application and documents will be verified, and missing or unclear information may lower your rating or make you ineligible.

Tips for this job:

  • Your resume must show dates for each job by month and year, and the 2-page resume limit does not apply
  • Set aside at least 3 hours for the USA Hire assessments and finish before the deadline in your notice
  • If you use foreign education, send both the transcript and a Certificate of Foreign Equivalency

Good to know before you apply

Schedule: Full-time, Monday to Friday, 8:00 am to 4:30 pm

Incentives and relocation: Relocation and recruitment incentives are not authorized.

Conditions of employment:

  • Must be a U.S. citizen
  • Online USA Hire assessment required
  • Urinalysis drug test for tentatively selected applicants
  • Selective Service registration for males born after 12/31/1959
  • Must be proficient in written and spoken English
  • Background or security investigation
  • Online onboarding with acceptable identification, REAL ID required for driver's licenses
  • Seasonal influenza vaccination required
  • 1 or 2-year trial period
  • Mostly sedentary office work, may carry items under 15 pounds

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$47,414 – $61,638 per year
Pay scale and grade
GS-6 · General Schedule
Location
Cleveland, Ohio
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSR-13098341-27-QR

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