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Medical Support Assistant (Advanced)

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This job is a Medical Support Assistant (Advanced) with the VA Manchester Healthcare System in Manchester, NH, part of the Veterans Health Administration. It is an open and continuous announcement with many vacancies, so the agency may fill positions over time. Some shifts may include evenings, nights, weekends, or holidays to cover shortages or high patient volume.

Many vacancies in Manchester, NH

It may close early. This is an open and continuous announcement, with an initial referral cut-off on or about November 6, 2026, and later reviews every other week until positions are filled.

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Agency employees onlyOnly current employees of the hiring agency.
  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

Other groups listed above may get extra consideration, for example veterans' preference.

This job is open to the public and to current federal employees of the VA. The announcement says you must be a U.S. citizen to apply. Veterans' preference does not apply to this recruitment, but veterans are encouraged to apply and will get full consideration.

What you would do

  • Update clinic profiles and collect Veterans' insurance information.
  • Schedule appointments and pre-register Veterans before their visits.
  • Answer phone calls and direct requests while following privacy rules.
  • Enter data into VISTA accurately and scan documents into VISTA Imaging.
  • Serve as the first point of contact for patients, clinics, and referrals.

Do you qualify for GS-6?

With experience: There is no basic experience requirement, but to reach the full GS-6 level you need 1 year of experience equivalent to GS-5 in federal service. Qualifying experience includes clinic scheduling in a hospital or doctor's office, high-volume appointment work, customer service, or computer scheduling software, and you must also show advanced knowledge of medical terminology.

With education: A high school diploma, GED, or state proficiency certificate meets the basic education requirement. Education cannot replace experience at this grade.

How to apply well

What to send:

  • Long-form resume or CV showing job titles, duties, month and year dates, and hours per week
  • Most recent non-award SF-50 if you are a current federal employee, showing grade and step
  • High school diploma, GED, or college transcript if you qualify through education
  • Cover letter, if applicable
  • DD-214 or Statement of Service, if applicable
  • VA disability letter, if applicable

How you will be rated: You will be rated on how well you meet the qualifications listed in the announcement. You must complete the full online questionnaire and submit all required documents, and errors or omissions may affect your consideration.

Tips for this job:

  • Include job titles, month and year dates, duties, and hours per week for each job on your resume, since the announcement requires these details.
  • Show clinic scheduling experience and any scheduling software you used, because the agency says it will not make assumptions about your experience.
  • Current federal employees must attach a non-award SF-50 showing grade and step that is no more than a year old.

Good to know before you apply

Schedule: Full-time. Standard hours are Monday to Friday, 8:00 am to 4:30 pm, but evenings, nights, weekends, and holidays may be assigned, and schedules may change based on facility needs.

Conditions of employment:

  • U.S. citizenship required
  • Selective Service registration for males born after 12/31/1959
  • Must be proficient in written and spoken English
  • Background and security investigation
  • Online onboarding with acceptable ID; non-REAL ID licenses not accepted
  • Pre-employment physical evaluation
  • Seasonal flu vaccine required, or approved exemption with face mask
  • Two-year trial period
  • Excepted Service position; does not confer competitive status

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$51,429 – $66,857 per year
Pay scale and grade
GS-6 · General Schedule
Location
Manchester, New Hampshire
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
Many
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBTD-13102551-27-TR

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