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Medical Support Assistant (Advanced)

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This job is an administrative support role with the Veterans Health Administration at the Littleton VA Clinic in Littleton, New Hampshire. It is administered through the White River Junction Healthcare System and is a permanent, full-time, day-shift position with one vacancy. Telework and remote work are not allowed, and the announcement may also be used to fill additional vacancies.

1 vacancy; this announcement may also be used to fill additional vacancies

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

The job is open to the public, but you must be a U.S. citizen to apply. Non-citizens may only be appointed if qualified citizens cannot be recruited.

What you would do

  • Support clinics with clinic profile management.
  • Collect and update insurance information from Veterans and other eligible patients.
  • Answer phone calls and direct requests while following privacy rules.
  • Enter data into VISTA accurately and scan documents into VISTA Imaging within 24 hours.
  • Pre-register Veterans at check-in and update patient demographics.
  • Schedule appointments for Veterans seeking emergency or urgent care.

Do you qualify for GS-6?

With experience: You need one year of experience equivalent to GS-05, the next lower federal grade, to qualify at GS-06. Useful experience includes clinic work in a hospital or doctor's office, scheduling a high volume of appointments each year, customer service with clinicians and patients, and using computer scheduling software.

With education: A high school diploma, a GED, or a proficiency certificate from a state or territorial board of education can meet the basic education requirement. Education cannot replace experience at this grade.

How to apply well

What to send:

  • Resume (the 2-page resume limit does not apply to this job)
  • Cover letter, if you choose to send one
  • Transcript, if you use education to qualify
  • SF-50 if you are a current or former federal employee; it must show title, series, grade, step, tenure and type of service
  • DD-214 or Statement of Service if you claim veterans' preference
  • SF-15 if you claim veterans' preference
  • VA disability letter, if applicable
  • Separation notice (RIF), if applicable

How you will be rated: You will be rated on how well your application meets the qualifications, and the agency will verify what you write. The agency will not assume experience, so describe your work clearly and specifically, and missing information may lower your rating or make you ineligible. You may also need to complete USA Hire Competency Based Assessments online.

Tips for this job:

  • List your clinic scheduling experience and the number of appointments you handled each year.
  • Name the computer scheduling software you have used, since the announcement asks for specific software experience.
  • If you use education to qualify, the school must be accredited by a U.S. Department of Education-recognized accreditor, and you must send a transcript.

Good to know before you apply

Schedule: Full-time, Monday through Friday, day shift hours (exact hours to be determined). Compressed or flexible schedules are not authorized.

Incentives and relocation: Relocation and recruitment incentives are not authorized.

Conditions of employment:

  • U.S. citizenship required
  • Selective Service registration for males born after 12/31/1959
  • Must be proficient in written and spoken English
  • Background and security investigation
  • Pre-employment physical evaluation
  • Online onboarding with identification that is REAL ID compliant
  • Seasonal flu vaccination or approved exemption required
  • 1 or 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$51,429 – $66,857 per year
Pay scale and grade
GS-6 · General Schedule
Location
Littleton, New Hampshire
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBTD-13105576-27-DB

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