Medical Support Assistant (Scheduling Support)
Veterans Health Administration · Department of Veterans Affairs
This job in plain English
This is a Medical Support Assistant job in the Scheduling Support Section at the Madison VA Hospital and Clinics in Madison, Wisconsin, run by the Veterans Health Administration. It is a full-time day job, Monday to Friday, and the VA is hiring many positions through an open continuous announcement. The job is not remote and does not offer telework.
It may close early. This is an open continuous announcement. Applications received after the initial referral cut-off date of November 5, 2026 will be referred at regular intervals until the positions are filled.
Can you apply?
Yes, if you are a U.S. citizen: this job is open to everyone.
- Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
The job is open to the public, but you must be a U.S. citizen, a U.S. national, or owe allegiance to the U.S. Current eligible VA and federal employees should apply under announcement OCA-MA-INT-MSA-0679-FY27-AH instead.
What you would do
- Schedule, cancel, and reschedule patient appointments and consults.
- Enter no-show information into the system.
- Monitor appointment requests from multiple electronic sources.
- Take part in huddles to decide the clinic's daily needs.
- Monitor outpatient appointments in assigned areas.
- Verify and update patient demographics and insurance information.
Do you qualify for GS-5?
With experience: You need one year of experience equivalent to the GS-4 grade level. Qualifying experience includes scheduling appointments, keeping medical and administrative records, verifying insurance, obtaining medical information from patients, and serving customers. Paid and unpaid experience, including volunteer work, counts. The full performance level for this job is GS-5.
With education: Two years of education above high school can qualify you instead of experience, and transcripts are required. The basic education requirement is a high school diploma, a GED, or a state-issued proficiency certificate. Education must come from schools recognized by the U.S. Department of Education.
How to apply well
What to send:
- Long-form resume or CV
- Cover letter
- Transcript if you qualify through education
- DD-214 showing dates and character of service if you claim veterans' preference
- SF-15 with proof if you claim 10-point preference
How you will be rated: You are rated on how well you meet the qualifications, your answers on the application questionnaire, and your USA Hire assessment results. The VA assesses customer service, flexibility, integrity, interpersonal skills, reading comprehension, reasoning, self-management, and teamwork, and it may check references. Missing required information may make you ineligible or lower your rating.
Tips for this job:
- Include a transcript if you are using two years of college to qualify, because it is required.
- Be clear and specific about your experience and dates, since the VA says it will not make assumptions.
- Set aside at least 3 hours for the USA Hire assessments and complete them within the deadline in your notice.
Good to know before you apply
Schedule: Full-time, 8:00 am to 4:30 pm, Monday to Friday
Conditions of employment:
- Must be a U.S. citizen
- Complete the online USA Hire assessment
- Selective Service registration for males born after 12/31/1959
- Must be proficient in written and spoken English
- Subject to background and security investigation
- Online onboarding with acceptable identification; non-REAL ID licenses are not accepted
- Seasonal influenza vaccination required
- 1 or 2-year trial period
We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.
Job details
- Salary
- $48,795 – $61,808 per year
- Pay scale and grade
- GS-5 · General Schedule
- Location
- Madison, Wisconsin
- Appointment
- Permanent
- Work schedule
- Full-time
- Service
- Excepted
- Openings
- many
- Security clearance
- Other
- Travel
- Not required
- Drug test
- Not required
- Supervisory
- No
- Occupation
- Medical Support Assistance (0679)
- Announcement
- OCA-MA-EXT-MSA-0679-FY27-AH
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