MedIcal Support Assistant (Advanced)

What you would do

• Schedule and organize patient appointments accurately and on time.
• Coordinate patient movement on inpatient units.
• Create and maintain employee work schedules.
• Distribute and balance workload among staff.
• Orient and train new and current employees.
• Review quality of work and give staff guidance on policies.

Do you qualify for GS-6?

With experience: You need one year of experience equivalent to the GS-5 grade level, such as scheduling, canceling, or rescheduling patient appointments, entering no-show information, or verifying patient demographics and insurance at check-in. The basic requirements also say 'No experience required,' so read the grade section closely.

With education: A high school diploma, a GED equivalency certificate, or a proficiency certificate from a state or territorial board of education. Education from a college or school must be accredited by a U.S. Department of Education-recognized accrediting body to count.

How to apply well

What to send:

• Resume (required)
• Transcript if you use education to qualify
• DD-214 or Statement of Service if you claim veterans' preference
• SF-15 if you claim veterans' preference
• Disability letter if you need Schedule A or VA disability consideration
• SF-50 if you are a current or former federal employee
• Cover letter (optional)
• Professional certification or license, if applicable

How you will be rated: You are rated on your application, resume, questionnaire answers, and USA Hire online assessments that measure customer service, flexibility, integrity, interpersonal skills, reading comprehension, reasoning, self-management, and teamwork. VA also runs reference checks. Missing required information or errors may lead to an ineligible rating or a lower overall rating.

Tips for this job:

• Make your resume clear and specific about dates, job duties, and hours per week for each job, since the agency will not assume anything.
• Complete the USA Hire online assessment before the deadline; if you receive the link after the announcement closes, you have only 48 hours.
• If you use education to qualify, attach transcripts and list only degrees from accredited schools.

Good to know before you apply

Schedule: Full-time, Monday to Friday, 8:00 am to 4:30 pm.

Incentives and relocation: Relocation and recruitment incentives are not authorized. Permanent Change of Station (PCS) moves are not authorized.

Conditions of employment:

• U.S. citizenship required
• Proficient in written and spoken English
• Selective Service registration for males born after 12/31/1959
• Subject to background and security investigation
• Online onboarding with acceptable identification, including a REAL ID compliant license or other approved ID
• Participation in the seasonal influenza vaccination program required
• 1 or 2-year trial period
• Must complete the online USA Hire assessment

Job details

Salary

$51,724 – $67,241 per year

Pay scale and grade

GS-6 · General Schedule

Location

Madison, Wisconsin

Appointment

Permanent

Work schedule

Full-time

Service

Excepted

Openings

1

Security clearance

Other

Travel

Not required

Drug test

Not required

Supervisory

No

Occupation

Medical Support Assistance (0679)

Announcement

CAZP-13104539-27-LA