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Medical Support Assistant (Advanced)

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a full-time Medical Support Assistant (Advanced) job in the Clinical Access Management Service at the LTC Charles S. Kettles VA Medical Center in Ann Arbor, Michigan, part of the Veterans Health Administration. The job helps doctors, nurses, and other care staff by handling appointments, patient messages, and clinic schedules. It has one vacancy, a Monday to Friday day schedule, and no telework.

1 vacancy

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Federal employees (competitive service)Current or former federal employees with competitive status (career or career-conditional).
  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
  • Federal employees (excepted service)Current federal employees in the excepted service; the announcement says which agencies count.
  • Agency employees onlyOnly current employees of the hiring agency.

Other groups listed above may get extra consideration, for example veterans' preference.

You must be a U.S. citizen, national, or someone who owes allegiance to the U.S. The job is open to the public and to current federal employees. Veterans' preference will not be applied to this job.

What you would do

  • Process patient secure messages through MyHealthyVet and coordinate with the care team.
  • Review clinic schedules and appointment availability with the patient care team.
  • Monitor pre-appointment requirements so patients are ready for visits.
  • Recommend changes to clinic procedures based on administrative guidelines.
  • Enter accurate information into the electronic health record.
  • Communicate with patients, clinicians, and outside facilities about care and follow-up.

Do you qualify for GS-6?

With experience: You need one year of experience comparable to GS-5 Medical Support Assistant work, such as scheduling appointments, answering phones, and relaying messages for a health care team. Your resume must list job title, duties, start and end dates, and hours per week for each job.

With education: A high school diploma, a GED, or an equivalent proficiency certificate from a state or territory education board. A transcript or proof of diploma is required if you use education to qualify.

How to apply well

What to send:

  • Long-form resume or CV showing job title, duties, dates, and hours per week
  • Transcript or proof of diploma if you use education to qualify
  • SF-50 if you are a current or former federal employee
  • Other documents that apply to you, such as a cover letter or Schedule A disability letter

How you will be rated: You are rated on your application, your questionnaire answers, and your USA Hire online assessment. The agency may also run reference checks. Missing or unclear information may make you ineligible or lower your rating.

Tips for this job:

  • List every job on your resume with job title, duties, start and end dates, and hours per week, or your experience may not count.
  • After you apply, you will get a link for the USA Hire assessment, so set aside at least 3 hours to complete it.
  • Check that your resume and documents are uploaded before 11:59 PM ET on the closing date, because missing items can lower your rating.

Good to know before you apply

Schedule: Full-time, Monday to Friday, 7:30 a.m. to 4:00 p.m.

Incentives and relocation: Recruitment, relocation, and sign-on bonuses are not authorized for this job.

Conditions of employment:

  • U.S. citizenship required
  • Online assessment required
  • Selective Service registration for males born after 12/31/1959
  • Must be proficient in written and spoken English
  • Background and security investigation
  • Must pass pre-employment evaluation
  • Required seasonal influenza vaccination program participation
  • REAL ID-compliant identification needed for onboarding
  • 2-year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$54,773 – $71,204 per year
Pay scale and grade
GS-6 · General Schedule
Location
Ann Arbor, Michigan
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSR-13103988-27-MAA

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