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Medical Support Assistant (Advanced)

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a full-time, permanent Medical Support Assistant (Advanced) job at the Oscar G. Johnson VA Medical Center in Iron Mountain, Michigan, part of the Veterans Health Administration. The job helps Veterans with appointments, care contacts and benefit questions, and it is on-site only, with up to 25% travel. There is 1 vacancy, and the job is open to the public.

1 vacancy; the announcement may be used to fill additional vacancies

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

The job is open to the public, including U.S. citizens, nationals, and people who owe allegiance to the U.S. The conditions of employment say you must be a U.S. citizen to apply.

What you would do

  • Serve as the contact for Veterans and their representatives seeking care or help.
  • Find out each Veteran's needs and answer questions about medical benefits.
  • Refer Veterans who need immediate evaluation to medical staff, and call 911 for emergencies.
  • Schedule, reschedule and cancel patient appointments in the VistA scheduling system.
  • Explain benefit eligibility and the steps to get VA medical benefits.

Do you qualify for GS-6?

With experience: For the GS-6 level, you need one year of experience at the GS-5 level in comparable work. You must also show advanced skills (called KSAs, or knowledge, skills and abilities) in patient scheduling, medical terms, team communication and setting priorities.

With education: A high school diploma, GED, or a state proficiency certificate meets the basic education requirement. Only degrees and coursework from accredited schools can be used to qualify, and foreign education needs a Certificate of Foreign Equivalency.

How to apply well

What to send:

  • Long-form resume or curriculum vitae (CV)
  • Cover letter
  • Transcript, if you use education to qualify
  • DD-214 or Statement of Service, if it applies to you
  • Disability letter from the VA, if it applies to you
  • SF-15, if it applies to you
  • SF-50, if you are a current or former federal employee

How you will be rated: You are rated on how well you meet the qualifications, based on the online questionnaire and your documents. The VA verifies what you write, so be clear and specific, because errors or missing documents may lower your rating or make you ineligible.

Tips for this job:

  • Use a long-form resume or CV that gives clear dates and duties for each job, since the VA verifies everything.
  • Give specific examples of scheduling, medical terminology, and team communication for the advanced skills listed.
  • If you use education to qualify, attach your transcript and make sure the school is accredited.

Good to know before you apply

Schedule: Full-time, Monday to Friday, 8:00 am to 4:30 pm. Compressed or flexible schedules are not authorized.

Incentives and relocation: Recruitment, relocation and sign-on incentives are not authorized, and relocation assistance is not authorized.

Conditions of employment:

  • U.S. citizenship required
  • Drug test (urinalysis) for applicants in testing-designated positions
  • Selective Service registration for men born after 12/31/1959
  • Proficient in spoken and written English
  • Background and security investigation
  • Online onboarding; ID must be REAL ID compliant if using a driver's license
  • Pass pre-employment physical evaluation
  • Seasonal flu vaccination required, unless an exemption is granted
  • 1 or 2-year trial period
  • Mostly sitting work; some walking, standing, and lifting of light items

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$49,846 – $64,800 per year
Pay scale and grade
GS-6 · General Schedule
Location
Iron Mountain, Michigan
Appointment
Permanent
Work schedule
Full-time
Service
Competitive
Openings
1
Security clearance
Not Required
Travel
25% or less
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CAZP-13104962-27-KME

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