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Advanced Medical Support Assistant

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

The Advanced Medical Support Assistant job is with the VA Central California Health Care System in Fresno, California, part of the Veterans Health Administration. The worker helps patients with appointments and access to care, and coordinates with care teams across several clinics. The job is on-site only, has 1 vacancy, and may involve travel of up to 25% of the time.

1 vacancy

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.
  • Agency employees onlyOnly current employees of the hiring agency.

Other groups listed above may get extra consideration, for example veterans' preference.

This job is open to U.S. citizens, nationals, or people who owe allegiance to the U.S. It is also open to current federal employees of the Department of Veterans Affairs. The announcement also says you must be a U.S. citizen to apply.

What you would do

  • Recommend changes to clinic procedures based on administrative guidelines.
  • Monitor clinic schedules and adjust appointment availability as needed.
  • Communicate with patients, care teams, VA medical centers, and other agencies.
  • Process incoming patient secure messages through MyHealthyVet and coordinate with care teams.
  • Manage follow-up care such as consults and tests.
  • Enter information into the electronic health record and verify patient information.

Do you qualify for GS-6?

With experience: You need one year of experience comparable to GS-05, the next lower grade. Qualifying work includes answering phones, greeting patients, relaying messages, and scheduling appointments, such as checking provider orders against scheduling guidelines.

With education: A high school diploma, GED, or a proficiency certificate from a state or territorial education board meets the basic education requirement. There is no education substitution at this grade level.

How to apply well

What to send:

  • Long-form resume or CV (the 2-page resume limit does not apply)
  • Cover letter, if it applies to you
  • Copy of transcript if you use education to qualify
  • DD-214 if you claim veterans' preference
  • SF-15 if you are a disabled veteran or other eligible person claiming 10-point preference
  • SF-50 if you are a current or former federal employee
  • Professional certification, if applicable
  • One other supporting document, if applicable

How you will be rated: You are rated on how well you meet the qualifications, based on your questionnaire answers and your application documents. Your documents will be verified, and missing or incorrect information may lower your rating or make you ineligible.

Tips for this job:

  • Describe your scheduling and patient support experience clearly and specifically, with dates and hours per week, because the agency will verify it.
  • If you are a veteran, claim veterans' preference in the questionnaire and upload your DD-214.
  • Submit your full application package, including all required documents, by 11:59 PM ET on 11/05/2026.

Good to know before you apply

Schedule: Monday to Friday, 8:00 a.m. to 4:30 p.m., or as set by your supervisor. Full-time.

Incentives and relocation: Relocation and recruitment incentives are not authorized. Permanent Change of Station (PCS) is not authorized.

Conditions of employment:

  • U.S. citizenship required
  • Selective Service registration for males born after 12/31/1959
  • Must be proficient in written and spoken English
  • Background and security investigation
  • Online onboarding; driver's licenses that are not REAL ID compliant are not accepted as ID
  • Participation in the seasonal flu vaccination program required
  • 1 or 2-year trial period
  • Mostly sitting work with some light lifting and walking

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$45,638 – $59,329 per year
Pay scale and grade
GS-6 · General Schedule
Location
Fresno, California
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Not Required
Travel
25% or less
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSW-13104024-27-MAG

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