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Medical Support Assistant (Advanced)

Veterans Health Administration · Department of Veterans Affairs

This job in plain English

This is a full-time, permanent job as an Advanced Medical Support Assistant at the Santa Ana Clinic, part of the VA Long Beach Health Care System in the Veterans Health Administration. The job has one vacancy and is on-site only, with no telework or remote work. The job works with patient appointments, medical charts, and a team of clinicians.

1 vacancy

It may close early. This job will close once 50 applications are received, which may happen before the listed closing date.

Can you apply?

Yes, if you are a U.S. citizen: this job is open to everyone.

  • Open to everyoneAny U.S. citizen or national can apply. Some jobs also accept non-citizens; the announcement says so.

The job is open to the public, but you must be a U.S. citizen, national, or someone who owes allegiance to the U.S. Non-citizens may only be hired when qualified citizens cannot be found.

What you would do

  • Schedule, cancel, and reschedule patient appointments and consults.
  • Monitor electronic wait lists and enter no-show information.
  • Establish and maintain outpatient and inpatient medical and administrative charts.
  • Verify and update patient demographics and insurance information.
  • Manage consult metrics to check accuracy and resolve issues.

Do you qualify for GS-6?

With experience: To qualify at GS-6, you need one year of experience equivalent to GS-5. The basic requirements list no specific experience, but the grade rule above applies.

With education: A high school diploma or equivalent. If you have no education above high school, you must send a diploma or transcript. Advanced education cannot replace the requirements for this job. Foreign education must be evaluated by a recognized service and sent with a Certificate of Foreign Equivalency.

How to apply well

What to send:

  • Long-form resume or curriculum vitae (CV)
  • Transcript if you use education to qualify
  • DD-214 if you claim veterans' preference
  • SF-15 if you claim 10-point veterans' preference

How you will be rated: You will be rated on your application, resume, questionnaire answers, and USA Hire online assessments. You will be assessed on customer service, flexibility, integrity, interpersonal skills, reading comprehension, reasoning, self-management, and teamwork. Missing required information may result in an ineligible rating or a lower score.

Tips for this job:

  • Your resume must be a long-form resume or CV showing dates; the 2-page resume limit does not apply to this job.
  • Complete the USA Hire assessment on time. If your link arrives after the posting closes, you must finish within 48 hours.
  • If you are a veteran, claim preference in the questionnaire and upload your DD-214 and any SF-15 form.

Good to know before you apply

Schedule: Full-time, Monday to Friday, 8:00 a.m. to 4:30 p.m. Compressed or flexible schedules are not authorized.

Incentives and relocation: None. Relocation and recruitment incentives are not authorized, and relocation expenses are not reimbursed.

Conditions of employment:

  • Must be a U.S. citizen
  • Complete the online assessment and questionnaire
  • Selective Service registration for males born after 12/31/1959
  • Must be proficient in written and spoken English
  • Background and security investigation
  • Online onboarding and acceptable ID; non-REAL ID driver's licenses not accepted after May 7, 2025
  • Seasonal influenza vaccination required for VA health care personnel
  • 1 or 2 year trial period

We wrote this summary automatically from the official announcement. The announcement on USAJOBS is the only one that counts: read it before you apply.

Job details

Salary
$56,247 – $73,121 per year
Pay scale and grade
GS-6 · General Schedule
Location
Santa Ana, California
Appointment
Permanent
Work schedule
Full-time
Service
Excepted
Openings
1
Security clearance
Not Required
Travel
Not required
Drug test
Not required
Supervisory
No
Occupation
Medical Support Assistance (0679)
Announcement
CBSX-13104758-27-AW

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