Head of Citizen Contact Department
Secretaría de Medio Ambiente y Recursos Naturales · Oficina de Representación en Quintana Roo
En español: Jefatura de Departamento de Contacto Ciudadano
Registration is closed
Registration closed on October 27, 2026. These similar jobs are still open:
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This job in plain words
This job oversees how users are helped at the Representation Office in Quintana Roo. The person advises people on the services of the Integral Service Center (CIS) and checks that each request has its full paperwork.
Can you apply?
Anyone who meets the education and experience rules for the job and the legal requirements can apply. Mexican citizens with full rights can apply, and so can foreigners whose immigration status allows them to do the job.
- Education
- Bachelor's degree · Holds degree
- Fields of study
- Ciencias Agropecuarias - Agronomía, Ingeniería y Tecnología - Ingeniería, Derecho, Economía, Administración, Educación, Psicología, Administración Pública, Ciencias Sociales, Bioquímica, Computación e Informática, Contaduría, Biología, Nutrición, Comunicación
- Experience
- At least 2 years
- Experience areas
- Technology sciences: environmental engineering and technology
- Economic sciences: administration, business organization and management, general economics
- Legal sciences: national law and legislation
- Pedagogy: educational theory and methods
- Political science: public administration
Also:
- Willingness to travel, sometimes
- Willingness to change residence
General requirements for every competition
- Be a Mexican citizen with full civil rights, or a foreigner whose immigration status allows the job
- Not have been sentenced to prison for an intentional crime
- Be fit to perform duties in public service
- Not belong to the clergy or be a minister of any religion
- Not be barred from public service or have another legal or administrative impediment
- Not fall under the cases in Article 38, section VII of the Constitution
What you would do
- Guide the user to find the service they need
- Register and follow up on incoming requests
- Check that requests meet the required rules
- Supervise user satisfaction surveys
- Handle user complaints and suggestions and keep a record
How the competition works
Stages:
- I. Résumé review (registration on Trabajaen from October 14 to 27, 2026)
- II. Knowledge exams and skills assessments (from November 3, 2026)
- III. Experience evaluation and merit assessment (from November 3, 2026)
- IV. Interview with the Selection Committee (from November 3, 2026)
- V. Final decision on the winner (from November 3, 2026)
Minimum score: El examen de conocimientos técnicos requiere una calificación mínima de 80 (escala de 0 a 100). Para ser finalista se necesita un mínimo de 70 puntos en el Sistema de Puntuación General.
Documents you will need:
- Participation folio receipt from Trabajaen
- Résumé from the Trabajaen portal
- Valid official photo ID with signature (voter ID or passport)
- Birth certificate and/or immigration form FM3, as applicable
- Proof of address not older than three months (in the candidate's name if it is a bank statement, pay TV or internet bill)
- Updated résumé of up to 3 pages, with phone numbers of employers and the functions and periods for each job
- Professional degree or certificate, or study proof according to the required level
- Tax registration certificate (Constancia de Situación Fiscal) or SAT tax data form
- CURP (Mexican unique population ID)
- Military service card (Cartilla) released, for men 40 or younger
- Documents proving work experience (for example, employment letters, pay slips, contracts or service records), with start and end dates and signatures or seals
Important:
- The Trabajaen Message Center is the official communication channel; check it often.
- Original documents must be shown for checking. Photocopies are not accepted in their place.
- The Committee did not authorize reactivating folios for reasons caused by applicants.
- Passing results on the technical exam are valid for one year, as long as the syllabus does not change.
We wrote this summary automatically from the official call. Only the call published in the Diario Oficial de la Federación counts: read it before you register.