kandidatu México

Head of Citizen Contact Department

Secretaría de Medio Ambiente y Recursos Naturales · Oficina de Representación en Guanajuato

En español: Jefatura de Departamento de Contacto Ciudadano

This job in plain words

This job supervises the help and advice given to people who use the services of the Representation Office in Guanajuato. The person in charge makes sure that every procedure that comes in has its documents and information complete, using the Comprehensive Service Center (CIS).

Open to the public Vacancies: 1

Can you apply?

Anyone who meets the education and experience rules for the job and the legal rules can apply. You can be a Mexican citizen with full rights, or a foreigner whose migration status allows you to do the job.

Education
Bachelor's degree · Holds a degree
Fields of study
Agronomía, Psicología, Administración, Educación, Administración Pública, Ciencias Sociales, Bioquímica, Computación e Informática, Contaduría, Biología, Ingeniería, Nutrición, Comunicación, Derecho, Economía
Experience
At least 2 years
Experience areas
  • National law and legislation
  • Business organization and management
  • Environmental engineering and technology
  • Educational theory and methods
  • Administration
  • Political science
  • Public administration
  • General economics

Also:

  • Willingness to change residence
  • Willingness to travel, sometimes
General requirements for every competition
  • Be a Mexican citizen with full rights, or a foreigner whose migration status allows the job
  • Not have been sentenced to prison for an intentional crime
  • Be fit for public service
  • Not belong to the clergy or be a religious minister
  • Not be disqualified from public service or have another legal or administrative impediment
  • Not fall under the cases in article 38, section VII of the Constitution

What you would do

  • Give general guidance to users to help them find the service they need.
  • Send user requests to the specialized technical staff for advice.
  • Register and process requests that come into the Secretariat.
  • Check that requests meet the established requirements.
  • Supervise user satisfaction surveys and take corrective measures.
  • Handle user complaints and suggestions and keep a record of them.

How the competition works

Stages:

  • Candidate registration and CV review: October 28 to November 11, 2026
  • Technical and general knowledge exams: starting November 17, 2026
  • Skills assessment: starting November 17, 2026
  • Document review: starting November 17, 2026
  • Experience and merit evaluation: starting November 17, 2026
  • Interview with the Selection Committee: starting November 17, 2026
  • Final decision on the winner: starting November 17, 2026

Minimum score: The technical exam requires 80 out of 100. The average with the general exam must be 70 or more. To be a finalist, your final score must be 70 or more.

Documents you will need:

  • TrabajaEn participation folio
  • CV in the TrabajaEn format
  • Valid official photo ID with signature (INE or passport)
  • Birth certificate and/or FM3 migration form if applicable
  • Proof of address dated within three months, ideally in your name
  • Your own CV of up to 3 pages, with phone numbers of your jobs
  • Proof of your education level (degree, professional license, pasante letter or certificate)
  • Tax data card or Tax Situation Certificate from SAT
  • CURP (national ID number)
  • Released military service card, for men 40 or younger
  • Documents proving your work experience, with start and end dates

Important:

  • If you do not win, you can join the candidate reserve for one year if you score at least 70 points.
  • The Committee did not authorize reactivating folios for reasons caused by candidates.
  • Photocopies cannot replace original documents, and papers without job start and end dates are not valid.
  • Pregnancy tests or HIV/AIDS tests will not be required to take part.

We wrote this summary automatically from the official call. Only the call published in the Diario Oficial de la Federación counts: read it before you register.

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