kandidatu France

Allô Autonomie telephone adviser

Département des Yvelines · Local government

En français : Téléconseiller Allô Autonomie

This job in plain words

This permanent job is at the contact centre in Mantes-la-Jolie. The telephone adviser answers calls and emails from users of the Maison départementale de l'Autonomie, in an open-plan office.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) can apply through the statutory route. Contract agents can also apply. The job is open to the grades of rédacteur, rédacteur principal de 2e classe and rédacteur principal de 1re classe.

Category
Category B (intermediate)
Diploma
High school diploma (bac) · Bac or Bac+2
Experience
At least 2 years in phone customer service
Contract
Permanent job open to civil servants (category B, by statutory route) and to contract agents on a 12-month fixed-term contract, renewable, which may lead to a permanent contract

The profile they want:

  • Bac or Bac+2 with significant phone customer service experience.
  • At least 2 years of phone customer service experience.
  • Basic knowledge of PA/PH services and of local government.
  • Good spoken and written French, listening, teaching and patience.
  • Good handling of conflict or potential conflict.
  • Good computer skills and experience with a CRM-type software.

What you would do

  • Answer emails and calls from PA/PH users.
  • Refer requests to the level 2 reception if needed.
  • Check the user's digital file if needed.
  • Update resources and databases.
  • Add to the response guide based on user questions.
  • Report improvements needed for services.

How to apply

Apply on the employer's website, using the link in the offer on Choisir le Service Public.

Good to know:

  • Team of 14 full-time telephone advisers.
  • Flexible working hours required.
  • Job vacant from 1 December 2026.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

Similar jobs