Your steps to apply
Autonomy Hotline Phone Adviser
Conseils départementaux · Mantes-la-Jolie · Île-de-France · Closes in 29 days
Sign in to save your progress. Free, with just your email. You can read all the steps without an account.
1 Check the conditions You are here
Civil servants (titulaires) and contract agents can apply. For contract agents, the contract can last up to three years, renewable up to six years, if no civil servant is suitable.
Category: Category B (intermediate)
Diploma: Bac or Bac+2 with significant customer relations experience
Experience: Minimum 2 years of phone customer relations experience
The profile they look for:
- At least 2 years of phone customer service experience
- Bac or Bac+2 required
- Basic knowledge of elderly and disabled people's services
- Knowledge of how a local authority works
- Good spoken and written French
- Good listening skills and handling of tense situations
2 Résumé and cover letter
A one- or two-page résumé and a short cover letter that takes up the duties of the offer with your examples. If you are a civil servant, you are often asked for your latest status decision (arrêté) and your latest annual review reports.
3 Apply
Deadline: November 30 (Closes in 29 days)
Apply on the employer's website, starting from the offer on Choisir le Service Public.
4 Interview and answer
If your application is shortlisted, the employer contacts you for an interview, often with two or three people. Prepare: why this job, your experience close to the duties, and your questions.
Good to know:
- Permanent job in an open-plan office, with flexible hours
- Team of 14 full-time phone advisers
- Category B job in the local civil service
Kandidatu is an independent website: only the official posting counts. Read it before you apply.