kandidatu France

Autonomy Hotline Phone Adviser

Conseils départementaux · Mantes-la-Jolie · Local government

En français : Téléconseiller Allô Autonomie

This job in plain words

This is a permanent phone adviser job in Mantes-la-Jolie, at the contact centre of the Yvelines Department. The person answers calls and emails from users of the Maison départementale de l'Autonomie.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract agents can apply. For contract agents, the contract can last up to three years, renewable up to six years, if no civil servant is suitable.

Category
Category B (intermediate)
Diploma
High school diploma (bac) · Bac or Bac+2 with significant customer relations experience
Experience
Minimum 2 years of phone customer relations experience
Contract
Civil servants (titulaires) by statutory route, or contract agents on a 12-month fixed-term contract, renewable, may lead to a permanent contract (CDI)

The profile they want:

  • At least 2 years of phone customer service experience
  • Bac or Bac+2 required
  • Basic knowledge of elderly and disabled people's services
  • Knowledge of how a local authority works
  • Good spoken and written French
  • Good listening skills and handling of tense situations

What you would do

  • Answer emails and calls from users PA/PH
  • Refer requests to level 2 reception when needed
  • Check the user's digital file when needed
  • Update resources and databases
  • Add to the answer guide based on user questions
  • Report improvements and website updates needed

How to apply

Apply on the employer's website, starting from the offer on Choisir le Service Public.

Good to know:

  • Permanent job in an open-plan office, with flexible hours
  • Team of 14 full-time phone advisers
  • Category B job in the local civil service

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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