kandidatu France

Allô Autonomie Phone Adviser

Département des Yvelines · Local government

En français : Téléconseiller Allô Autonomie

This job in plain words

You answer calls and emails from users of the Maison départementale de l'Autonomie services. The job is based in Mantes-la-Jolie, in an open-plan contact centre, and it is a permanent post.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract staff can apply. The grades open are rédacteur and rédacteur principal.

Category
Category B (intermediate)
Diploma
High school diploma (bac) · Bac or bac +2, with inbound phone customer service experience
Experience
At least 2 years in phone customer service
Contract
Permanent category B post. Civil servants (by statutory route) or contract staff on a 12-month fixed-term contract, renewable, which may lead to a permanent contract (CDI)

The profile they want:

  • Bac or bac +2, with phone customer service experience
  • At least 2 years of phone customer service experience
  • Basic knowledge of elderly (PA) and disabled (PH) people services
  • Knowledge of how a local authority is organised
  • Good written and spoken French
  • Listening, teaching, patience and handling tense situations
  • Good computer skills, including a CRM-type software

What you would do

  • Answer calls and emails from users of PA/PH services
  • Handle first-level requests from users
  • Answer or redirect requests using a response guide
  • Check the user's digital file when needed
  • Update the resources and databases used for requests
  • Report improvement points and necessary updates

How to apply

Apply on the employer's website, through the official offer on Choisir le Service Public.

Good to know:

  • Open-plan office within a team of 14 full-time phone advisers
  • Schedule flexibility required
  • The post is vacant from 01/12/2026

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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