kandidatu France

User support technician

DISI Centre Ouest · State civil service

En français : Technicienne / Technicien support utilisateurs

This job in plain words

This job is based at the ESI in Angers, in Maine-et-Loire. You help DGFiP staff with their workstations and with cadastral and mapping tools.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants, who must hold an equivalent grade, and non-civil-servant contract staff can apply. Secondment at an equivalent grade is possible for civil servants.

Category
Category B (intermediate)
Diploma
High school diploma (bac) · Baccalaureate (level 4)
Experience
Beginners accepted
Contract
Civil servants (permanent staff, by secondment) and contract staff. For contract staff: 3-year fixed-term contract (CDD).

The profile they want:

  • Able to adapt and work in a team.
  • Analytical skills to diagnose problems.
  • Good listening and understanding skills.
  • Interest in remote user support.
  • Solid IT knowledge is essential.
  • Knowledge of mapping, GIS or cadastre is a plus.

What you would do

  • Take in, classify and follow up support requests.
  • Diagnose faults and carry out technical or software repairs.
  • Provide level 2 support on mapping software incidents.
  • Monitor data backup and restore operations.
  • Install, configure and maintain workstations and their peripherals.

How to apply

Apply on the employer's website, from the official offer on Choisir le Service Public.

Good to know:

  • Remote work possible.
  • Many phone calls with DGFiP staff.
  • Team schedule must be respected.
  • Category B post.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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