kandidatu France

IT support technician

Centre National d'Enseignement à Distance (CNED) · State civil service

En français : Technicien(ne) de support informatique

This job in plain words

You are the main contact between users and the technical teams in the IT department of the Cned. The job is based in Chasseneuil du Poitou, with remote work possible and travel to the three buildings in Poitiers.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants (titulaires) and contract staff can apply. The job is category B.

Category
Category B (intermediate)
Diploma
Bachelor's degree (bac+3) or equivalent
Contract
Civil servants (titulaires) and contract staff. Contract recruitment under article L.332-2-2 of the General Code of the Civil Service. Length not stated.

The profile they want:

  • Good knowledge of operating systems and office and collaboration tools.
  • Knowledge of information system security.
  • Experience in installation, maintenance and user support.
  • Service mindset, listening skills and teaching ability with users.
  • Rigour, autonomy and ability to set priorities.

What you would do

  • Handle and solve incidents (tickets) within your area.
  • Advise and support staff on business tools.
  • Report recurring problems to improve the user experience.
  • Install, update and set up workstations, systems and applications.
  • Contribute to major IT projects, such as new solution rollouts.
  • Escalate reported incidents to application support staff or project managers.

How to apply

Apply on the employer's website, the Cned, by sending your CV, cover letter and the requested documents.

Documents to send:

  • A CV
  • A cover letter
  • Copy of the latest pay step change decision (for civil servants)
  • Additional documents if needed, such as the last 2 professional review interviews

Good to know:

  • Remote work possible.
  • The job covers several sites: work in the three buildings in Poitiers as needed.
  • On-call duty (astreintes) possible depending on service needs.
  • Position vacant from 01/01/2027.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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