kandidatu France

Support technician

Communauté d'Agglomération de Cergy-Pontoise · Local government

En français : Technicien support

This job in plain words

The support technician helps users in the member local authorities of the SCSI, based in Pontoise. The job covers local support, equipment follow-up and service quality.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants (titulaires) and contract staff can apply. Candidates recognised as disabled workers can access the post by contract.

Category
Category B (intermediate)
Diploma
Two-year degree (bac+2) · Bac +2 in computing
Experience
Confirmed level; a first experience in user support is required.
Contract
Open to civil servants (titulaires) and contract staff. Grades: Technicien, Technicien principal de 2e classe. Contract type and length not stated.

The profile they want:

  • Good knowledge of Microsoft, Apple and Android environments.
  • Basic knowledge of network management.
  • Knowledge of ITIL.
  • Teaching skills and good listening.
  • Analytical skills.

What you would do

  • Support and help users in the SCSI member local authorities.
  • Provide level 0/1 and on-site user support.
  • Give specific support to schools.
  • Deploy and maintain workstations and printers in working order.
  • Manage the inventory of hardware and software.
  • Produce reports on incidents and support requests.

How to apply

Apply on the employer's website, or send your CV and cover letter by post to the agglomeration community.

Documents to send:

  • CV
  • Cover letter

Good to know:

  • Remote work possible.
  • Driving licence B required; travel within the agglomeration area.
  • On-call duties and duty shifts possible, including non-standard hours.
  • Signing of the « privileged user » charter required.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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