kandidatu France

Reference switchboard operator

Prefecture de Saone et Loire · State civil service

En français : Standardiste de référence

This job in plain words

The switchboard operator welcomes the public and directs calls at the prefecture of Saône-et-Loire, in Mâcon. The job is grade C, with shifts that rotate every 3 weeks and a weekly on-call duty.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract staff can apply. The job is grade C.

Category
Category C (staff)
Diploma
Not stated
Contract
Civil servants and contract staff. Expected time in the job: 3 to 5 years.

The profile they want:

  • Master reception techniques
  • Listen, analyse and restate the request
  • React well to unexpected situations
  • Stay polite and in control of yourself
  • Adapt to different types of public
  • Handle conflict situations (to be learned)

What you would do

  • Run the prefecture switchboard
  • Direct the public to the right departments
  • Connect calls and follow each call through to the end
  • Give a first explanation of procedures to the public
  • Take part in government links during crises
  • Log an incident as backup in the user support chain

How to apply

Apply on the employer's site, from the offer on Choisir le service public. Fill in the single mobility or recruitment application form.

Documents to send:

  • Single mobility and recruitment application form

Good to know:

  • Weekly on-call duty
  • Shifts rotate every 3 weeks: 7:30 am - 2:30 pm, 1 pm - 8 pm, or daytime hours
  • May be asked to work outside these hours during elections or exceptional events
  • Handles access control, video, fax and alarms

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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