kandidatu France

Head of Service Centre

GIP Innovation e-santé Sud · State civil service

En français : Responsable Centre de services

This job in plain words

You manage the team that helps health professionals and health facilities use digital tools. The job is in Hyères and partly remote.

Open to non-civil servants Remote work possible

Can you apply?

The job is open to civil servants (titulaires) and contract staff. Experience in the public or health sector is strongly valued.

Category
Category A (executive)
Diploma
Master's degree (bac+5) · Bac+5 in customer relationship management, quality or service management
Experience
5 to 10 years managing a service centre or support activity, with team management
Contract
Made available at 1 full-time equivalent by a legal entity member of the GIP, or secondment on contract

The profile they want:

  • 5 to 10 years of experience managing a service centre
  • Team management experience
  • Skills in incident management and user support
  • Performance management using KPIs and dashboards
  • Knowledge of security and compliance (ISO 27001, HDS, GDPR)

What you would do

  • Manage the governance and budget of the service centre
  • Ensure service quality and user satisfaction
  • Supervise incident handling and service continuity
  • Structure procedures and knowledge management
  • Manage and support the teams
  • Ensure information system security

How to apply

Send your application by email to the GIP recruitment address, stating the offer publication number. Applications sent another way are not processed.

Good to know:

  • Remote work possible
  • Driving licence (permis B) required
  • Travel possible at regional and national level
  • Duty of discretion and confidentiality

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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