Your steps to apply
Head of Service Centre
GIP Innovation e-santé Sud · Provence-Alpes-Côte d'Azur · Closes in 181 days
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1 Check the conditions You are here
The job is open to civil servants (titulaires) and contract staff. Experience in the public or health sector is strongly valued.
Category: Category A (executive)
Diploma: Bac+5 in customer relationship management, quality or service management
Experience: 5 to 10 years managing a service centre or support activity, with team management
The profile they look for:
- 5 to 10 years of experience managing a service centre
- Team management experience
- Skills in incident management and user support
- Performance management using KPIs and dashboards
- Knowledge of security and compliance (ISO 27001, HDS, GDPR)
2 Résumé and cover letter
A one- or two-page résumé and a short cover letter that takes up the duties of the offer with your examples. If you are a civil servant, you are often asked for your latest status decision (arrêté) and your latest annual review reports.
3 Apply
Deadline: April 30 (Closes in 181 days)
Send your application by email to the GIP recruitment address, stating the offer publication number. Applications sent another way are not processed.
4 Interview and answer
If your application is shortlisted, the employer contacts you for an interview, often with two or three people. Prepare: why this job, your experience close to the duties, and your questions.
Good to know:
- Remote work possible
- Driving licence (permis B) required
- Travel possible at regional and national level
- Duty of discretion and confidentiality
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