Your steps to apply
ITSM tool referent and beneficiary relations officer
Métropole de Lyon · Auvergne-Rhône-Alpes · Closes in 22 days
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1 Check the conditions You are here
Civil servants and contract staff can apply. The open grades are Attaché, Attaché principal, Attaché hors classe, Ingénieur, Ingénieur principal and Ingénieur hors classe.
Category: Category A (executive)
The profile they look for:
- Experience in customer relationship management and negotiation, strongly preferred.
- Experience in managing service quality and satisfaction, strongly preferred.
- Experience in project management and cross-functional activity management.
- Advanced knowledge of how ITSM tools work.
- Knowledge of quality approaches and processes (ITIL is a plus).
2 Résumé and cover letter
A one- or two-page résumé and a short cover letter that takes up the duties of the offer with your examples. If you are a civil servant, you are often asked for your latest status decision (arrêté) and your latest annual review reports.
3 Apply
Deadline: November 23 (Closes in 22 days)
Apply online on the employer's website with a cover letter and a CV, before 23 November 2026.
4 Interview and answer
If your application is shortlisted, the employer contacts you for an interview, often with two or three people. Prepare: why this job, your experience close to the duties, and your questions.
Good to know:
- Remote work possible.
- 75% of public transport subscription covered, plus a sustainable mobility allowance of up to 300 euros per year.
- Employer contributes to mandatory collective insurance and health insurance.
- Category A (management) post.
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