kandidatu France

ITSM tool referent and beneficiary relations officer

Métropole de Lyon · Local government

En français : Référent outil ITSM et chargé de relations bénéficiaires

This job in plain words

The job is to manage the ITSM tool Sollic'IT and promote a beneficiary-focused approach in digital services. It is based in Lyon, with remote work possible.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants and contract staff can apply. The open grades are Attaché, Attaché principal, Attaché hors classe, Ingénieur, Ingénieur principal and Ingénieur hors classe.

Category
Category A (executive)
Diploma
Not stated
Contract
Civil servants (titulaires) and contract staff. For contract staff: fixed-term contract of up to 3 years, renewable up to 6 years in total.

The profile they want:

  • Experience in customer relationship management and negotiation, strongly preferred.
  • Experience in managing service quality and satisfaction, strongly preferred.
  • Experience in project management and cross-functional activity management.
  • Advanced knowledge of how ITSM tools work.
  • Knowledge of quality approaches and processes (ITIL is a plus).

What you would do

  • Coordinate the functional management of the Sollic'IT ITSM tool.
  • Act as the main contact between the DINSI and business departments.
  • Promote a beneficiary-focused approach in the digital services offered.
  • Manage relations with internal users of IT services.

How to apply

Apply online on the employer's website with a cover letter and a CV, before 23 November 2026.

Documents to send:

  • Cover letter
  • Curriculum vitae (CV)

Good to know:

  • Remote work possible.
  • 75% of public transport subscription covered, plus a sustainable mobility allowance of up to 300 euros per year.
  • Employer contributes to mandatory collective insurance and health insurance.
  • Category A (management) post.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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