kandidatu France

Listening volunteer, on-call sessions (vacations) – 2 people

Santé Publique France · State civil service

En français : Écoutant vacataire (besoins de vacations) – 2 personnes

This job in plain words

You answer calls and web chats from the public about addiction, as part of a team of listeners. The job is based in Marseille, with shift hours that include evenings and weekends.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract staff can apply for this job.

Category
Category A (executive)
Diploma
Bachelor's degree (bac+3) · Licence (bac +3) or equivalent.
Experience
Experienced candidates wanted, in health and social care.
Contract
Casual worker status: multi-year sessions contract, cap of 700 hours per year, sessions given according to needs. Open to civil servants and contract staff.

The profile they want:

  • At least bac +3 (licence) or equivalent.
  • Work experience in health and social care is wanted.
  • Good skills in conducting interviews by phone or chat.
  • Good listening skills and easy contact with people.
  • Rigour, organisation skills and respect for confidentiality.

What you would do

  • Answer calls and chats from the public.
  • Analyse the request and give information, guidance or support.
  • Use tools during calls, such as the directory of specialised services.
  • Follow the service's procedures and ethical rules.
  • Report on calls in call sheets and team meetings.

How to apply

Apply by email, as stated in the official offer on Choisir le Service Public. Send your CV and your cover letter.

Documents to send:

  • CV
  • Cover letter (required)

Good to know:

  • Shift work: includes weekends, evenings and public holidays.
  • Paid training starts on 2 November 2026.
  • Listening sessions start in January 2027.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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