kandidatu France

Support and Interventions Domain Head

Secrétariat général - DIR-SG CENTRE EST · State civil service

En français : Chef(fe) de domaine Support et Interventions

This job in plain words

This senior role (category A) is in the IT and Telecoms Department in Lyon, in the Support and Interventions domain. The person coordinates IT support, manages a team and runs the outsourced Service Desk.

Open to non-civil servants Remote work possible

Can you apply?

Open to civil servants (titulaires) and contract agents. The job is also open to people with disabilities.

Category
Category A (executive)
Diploma
Not stated
Contract
Civil servants (titulaires) and contract agents. Contract type and length not stated.

The profile they want:

  • Strong skills in Active Directory, GPO and MECM architecture.
  • Strong skills in Windows, Exchange, ITSM and GLPI.
  • Expert in producing statistics and indicators.
  • Expert in interpersonal skills and teaching.
  • Strong skills in ITIL processes and incident analysis.
  • Adaptable, good team player, rigorous, autonomous.

What you would do

  • Coordinate the different IT support levels (DNUM, DIT, Service Desk).
  • Be the direct contact for suppliers of the National Maintenance Service.
  • Check the Service Desk work and manage the outsourced service.
  • Manage renewals of IT equipment and software updates.
  • Manage the domain team, its schedule and its workload.
  • Produce indicators and dashboards for support activity.

How to apply

Send your CV and cover letter by email to one of the contacts named in the offer, before the deadline.

Documents to send:

  • CV
  • Cover letter

Good to know:

  • Job requires an administrative security check and clearance for national defence secrets.
  • Remote work possible, two flexible days per week depending on service needs.
  • Regular on-call duty, driving licence (permit B) required and regular travel.
  • Manages 2 category A staff, 2 category B staff and contractors.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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