kandidatu France

Customer relations department head

Caisse Nationale Militaire de Sécurité Sociale (CNMSS) · State civil service

En français : Chef de service relation client

This job in plain words

You lead the customer relations department of the CNMSS in Toulon. You manage about 60 staff and run reception services and the service offer for military personnel and employers.

Open to non-civil servants

Can you apply?

Civil servants (titulaires) and contract staff can apply. The offer is open to people with disabilities.

Category
Category A (executive)
Diploma
Bachelor's degree (bac+3) · Level 6 (Bac+3) degree in management, business, customer relations or activity steering
Experience
Significant experience in customer relations and team management is appreciated
Contract
Open to civil servants (titulaires) and contract staff. Category A (management) post.

The profile they want:

  • Degree at level 6 minimum (Bac+3) in management, business or customer relations.
  • Strong interpersonal and management skills.
  • Good command of customer relations principles and methods.
  • Ability to analyse results and propose actions.
  • Autonomy, responsiveness and ability to make decisions.
  • Good command of IT tools and business software.

What you would do

  • Manage the department's teams, about 60 staff.
  • Organise, monitor and evaluate customer relations activities.
  • Steer the quality and performance of service to users.
  • Ensure consistency across in-person, phone and digital reception channels.
  • Lead and coordinate the contact network for external operations.
  • Collect needs from military personnel and employers to adapt the offer.

How to apply

Apply on the employer's website, starting from the offer page on Choisir le Service Public.

Documents to send:

  • CV
  • Cover letter

Good to know:

  • Post subject to an administrative security inquiry for intelligence and security.
  • Working time of 38 hours per week with flexible hours.
  • 25 days of paid leave and 18 RTT days (full time).
  • Employer health insurance (mutuelle) with financial contribution from the CNMSS.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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