kandidatu France

Head of the telephone support section

PP-Direction des ressources humaines · State civil service

En français : Chef de section de l'accompagnement téléphonique

This job in plain words

You lead the telephone support section of the Paris police prefecture, in the 12th arrondissement. This service informs and guides foreign nationals who apply for a residence permit, and you manage the reception team.

Open to non-civil servants

Can you apply?

Open to contract staff only. Civil servants cannot apply for this job.

Category
Category B (intermediate)
Diploma
Not stated
Contract
Contract staff only. Contract type and length not stated. Expected time in the post: 3 years.

The profile they want:

  • Knowledge of phone or in-person reception techniques.
  • Office software skills at a practical level required.
  • Ability to manage, work in a team and organise work.
  • Good interpersonal skills and communication.
  • Ability to adapt.

What you would do

  • Lead and coordinate the team.
  • Make sure the service runs well, including IT and equipment.
  • Organise how users are helped, following the quality policy.
  • Check that rules and internal procedures are followed.
  • Follow and update activity and performance statistics.
  • Report on the service's activity to management.

How to apply

Apply on the Choisir le Service Public website. A copy of your application must also be sent by email to the department's secretariat.

Documents to send:

  • CV
  • Cover letter

Good to know:

  • Working hours of 36 hours per week, Monday to Friday, from 8:30 to 16:27.
  • Hardship level 3. RIFSEEP group 2 and 20 NBI points.
  • Police prefecture staff must use a single mobility form.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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