kandidatu France

Head of projects and methods for user relations

Île-de-France Mobilités · Local government

En français : Chef de pôle projets et méthodes de la relation usagers

This job in plain words

This head of pole job is based in Paris, within the Customer Experience Department of Île-de-France Mobilités. The person manages a team of 3 project officers and follows the relationship with transport operators and users across the region.

Open to non-civil servants Remote work possible

Can you apply?

Civil servants and contract staff can apply. The post is open to attaché and principal attaché grades of the local civil service.

Category
Category A (executive)
Diploma
Master's degree (bac+5) · Master II degree (marketing, organisation, etc.) or business school
Experience
Confirmed experience in the public sector or in a company
Contract
Civil servants and contract staff. Posts open to attaché and principal attaché grades. For a contract staff member, contract of up to 3 years, renewable up to a maximum of 6 years.

The profile they want:

  • Master II degree (marketing, organisation) or business school.
  • Confirmed experience in the public sector or in a company on customer relations.
  • Project management is essential.
  • Knowledge of public transport in Île-de-France.
  • Ability to negotiate, lead meetings and manage a team.

What you would do

  • Manage a team of 3 project officers.
  • Lead projects to improve tools for user relations.
  • Follow investments requested and granted to transport operators.
  • Lead the drafting and follow-up of public service delegation contracts.
  • Track service quality indicators and prepare the annual review.
  • Represent Île-de-France Mobilités in working meetings.

How to apply

Apply online on the Île-de-France Mobilités website, in the « Nous rejoindre » section.

Good to know:

  • Remote work possible.
  • Category A post with management of a team of 3 people.
  • New post, vacant from 1 January 2027.

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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