kandidatu France

Head of the User Experience Unit

Conseils régionaux · Strasbourg · Local government

En français : Chef de pôle Expérience Usagers

This job in plain words

This head of unit job is based in Strasbourg, in the Digital Department. The person runs digital support for internal users and keeps service quality high.

Open to non-civil servants

Can you apply?

Civil servants and contract staff can apply. The post is open to the grades of attaché, ingénieur, rédacteur principal and technicien principal.

Category
Category A (executive)
Diploma
Not stated
Contract
Open to civil servants and contract staff. A contract can last up to 3 years, renewable up to a maximum of 6 years.

The profile they want:

  • Solid experience running a digital service centre
  • Proven experience managing a team
  • Knowledge of ITSM tools and the ITIL framework
  • Service culture and commitment to contract targets (SLA, OLA)
  • ITIL training or certification

What you would do

  • Manage the daily work of the support team
  • Lead and develop the team
  • Structure processes to improve service quality
  • Manage operational service agreements with suppliers
  • Measure support performance with indicators

How to apply

Apply on the employer's recruitment site, using the Apply on employer site button on the official offer page.

Good to know:

  • Category A (management) post
  • Post vacant from 1 January 2027
  • The post is part of the User Services Centre of the Digital Department

We wrote this summary automatically from the official offer. Only the offer published on Choisir le Service Public counts: read it before you apply. Source: Choisir le Service Public (DGAFP), Etalab 2.0 licence.

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